Team Leader - Home Support

The post holder will provide effective

line management to a team of administrators and oversee the coordination of the

Home Support office. They will be responsible for meeting service targets and

offering clear operational guidance to ensure the efficient delivery of support

hours, as well as the appropriate onboarding and recruitment of new clients and

support staff.

Key activities and main

To proactively monitor monthly performance including

tracking hours, clients, support workers, and locations; taking early action to

address shortfalls.

To lead on the recruitment, onboarding, and retention of

clientfacing and support staff across care services, ensuring workforce

capacity meets operational demand and supports highquality service delivery.

Overseeing accurate, consistent use of internal databases

and dashboards to support effective service delivery, invoicing, and reporting.

To maintain a consistent office presence to support

service administrators, manage escalations, and ensure appropriate cover across

core hours.

To oversee the efficient coordination and smooth running

of the HS service across the City and County, ensuring assessments and service

delivery are organised effectively.

To provide daytoday operational guidance and

linemanagement supervision to service administrators, maintaining visible

support through regular checkins, clear communication, timely followup, and

the delivery of supervisions and annual appraisals to support staff performance

and wellbeing.

To oversee the accurate and consistent use of internal

databases, supporting staff with data entry and using dashboards to optimise

service delivery, invoicing, and reporting.

To collate client data and produce monthly monitoring

reports for the Services Manager.

To develop and enhance IT processes and systems to

improve efficiency and support service delivery.

To create, develop, and embed standard

operating procedures to ensure consistency and quality across the service.

To deal promptly and appropriately with

client related issues, including safeguarding concerns and complaints,

following the correct processes.

To actively promote services by

identifying new referral pathways, building relationships with partners, and

exploring opportunities for sustainable growth.

To portray a positive image of the

organisation both internally and externally, and set high standards of personal

integrity and professionalism, leading by example.

To ensure all staff adhere to AUKCW

policies, procedures, and quality standards at all times.

To undertake any other duties as may be

reasonably required, consistent with the nature and grade of the post.

All staff have an individual

responsibility to comply with the organisations policies and practices.

We're a local charity working in the community to support older people, their families and carers.

We want everyone to be able to love later life.

Qualifications

Desirable: - Relevant qualifications in health, social care or related field.

Experience

Desirable: - Experience of working with older people and/or individuals with multiple health needs.; - Knowledge of issues affecting older people.