Team Leader Health and Adults Social Care
North Yorkshire Council
Northallerton, DL7 8AE · LEYBURN, DL8 3HF
Salary
£32,578 to £35,570
Contract
Permanent
Hours
Not specified
Closing date
10 September 2026
7 days left
Job description
Are you an inspiring Team Leader looking for a new challenge within North Yorkshire Council? We are proud of our strong track record as a leading care...
About the
Role
As a Team
Leader, you will be responsible for the day-to-day performance
and development of a team of Care and Support Workers. You will champion
a culture of care and resilience, supporting your teams wellbeing, addressing
challenges with empathy and determination, and creating an environment where
every team member can thrive and deliver outstanding care.
Reporting
directly to a Registered Manager, you will ensure that the care and support
delivered in peoples homes issafe,
effective, responsive, caring, and well-led. Your leadership will be key to maintaining the high standards North
Yorkshire Council is known for.
What We
Are Looking For
- Experience in
supervising or leading care teams
- A strong
understanding of adult social care standards
- Excellent
communication and organisational skills
- A commitment to
person-centred care and continuous improvement
- Ability to
access the service independently to meet the service hours, as public transport
to the service is limited
Qualification Requirements
We are looking
for candidates who holds anNVQ
Level 3 or aQCF Level 3 Diploma in Health
& Social Care.
Job context
As a Team Leader you will work in
Either of the services described below
- You will directly report to a
Registered manager. You will be responsible for ensuring that the direct care
and support provided by North Yorkshire Council within a persons own home is
safe, effective, responsive, caring and well led.
- You will lead and manage a team of
staff who provide personal care within peoples own homes in the community or
in extra care settings.
These services may include
- Older peoples day services, respite
or residential services.
- Domiciliary care services provided in
the persons own home based within a local community or with an extra care
scheme.
- You will be required to work evenings
and weekends as part of a 7-day service.
- There will be posts that will
specifically cover nights.
- Enhanced DBS clearance is required.
- This role involves spoken
communications, so a confident use of English language is required.
This post will
- Be responsible for the performance of
a team of Care and Support Workers, including supervision, appraisal,
performance management and taking a proactive approach to monitoring and
managing sickness absence, including dealing with issues arising from sickness
absence within the team.
- Recruitment selection and induction of
Care and Support Workers.
- Ensure that the team works within Care
Quality Commission (CQC) and NYC policies and procedures.
- Assist in the development and
maintenance of multi-disciplinary partnerships with other organisations,
including health providers and District Council colleagues.
- You will undertake and monitor the
induction of new starters supporting their completion of the skills for Care
Induction.
- Ensure Care and Support staff work in
accordance with personalised care and service plans.
- Agree and organise services for new
and transferring people.
- Ensure clear arrangements are in place
regarding the provision of unscheduled care to residents, adults, and carers in
emergency situations.
- Ensure effective communication with
adults with care and support needs and carers using the service, families, and
others involved in caring for residents.
- Plan and implement rotas for staff
cover, organise and ensure adequate staffing cover, authorisation of timesheets
and other payments.
- Ensure risk assessments are carried
out and that your teamwork within the Risk Management framework.
- Responsibility for the health and
safety and welfare of all staff in your team.
- Appraise your line manager of matters
arising which are particularly sensitive in nature or are controversial.
- Deal with any complaints assigned.
- Engage with the local community and
Stronger Community colleagues to support the engagement of adults with care and
support needs with the local activities and resources.
- Deputise for the Registered Manager as
appropriate.
Job Purpose
Responsible for ensuring that the
direct care and support provided by a team of Care and Support Workers is safe,
effective, responsive, caring, well led and complies with both the Care Quality
Commission regulated activities and NYC policies and procedures.
Operational Management
- To be
an authoritative source of information advice and guidance, both for adults
with care and support needs, carers and colleagues on services, policies and
processes including complex queries.
- To
contribute to the continuous improvement of procedures and processes and
identification of potential efficiencies.
- To
work collaboratively with colleagues in the Service to meet changes in demand.
- To
support operational managers with their requirements.
Resource
Management
- Line
manage staff in the team as directed by line manager effectively to ensure the
service is delivered.
- Recruitment of competent staff in accordance with procedure.
- Ensure
that quality of service is maintained by undertaking regular checks or work
undertaken by the team.
- Manage
team performance against the service level agreements in place.
- Assist
the Registered Manager in budget monitoring as required.
Strategic Management
- Contribute
to the achievement of on-going and continuous improvement for the team.
- Raise
issues with service manager for direction or action when dealing with
exceptionally complex cases.
- To
work unsupervised and take responsibility for own workload dealing with complex
issues, delegating work, as appropriate.
Communications
- Communicate
effectively using the most appropriate method, orally or in writing with adults
with care and support needs and carers, customers, and any external partners in
order to achieve best outcomes.
- Communicate
effectively and positively with members of the team to develop good
relationships and ensure service delivery.
- Maintain
key records and guidance documents to support the team and ensure delivery of
the service in accordance with performance targets.
Systems
and Information
- Support
the team to ensure accurate and comprehensive database of records is
maintained.
- Be
aware of policies and relevant legislation relating to confidentiality document
retention and archiving and support the team with this.
- Support
manager in developing systems to verify the levels of work being carried out by
the team.
- Provide
appropriate reports, statistics from operating systems to support and monitor
the service as requested.
- Ensure
appropriate training is provided.
- Be part of a
forward-thinking Council with a national reputation for excellence
- Work in a
supportive environment with opportunities for professional development
- Make a real
difference in the lives of people across North Yorkshire
- Local
government pension scheme
- Salary
sacrifice schemes
- Employee
discount benefits including shopping, supermarkets, gym discounts and more!
- Health Assured
confidential help and support for your wellbeing
You
will be required to work evenings and weekends as part of a 7-day
service.NYC pay a weekend
working allowance of £30 per
weekend shift worked.
If you are an
individual with experience of working in Adult Social Care and or the Health
Sector, together with experience of managing staff we look forward to receiving
your application.
Qualifications
Essential
- An NVQ level 3 in Care, Promoting Independence or CQF Level 3 Diploma in Health and Social Care (Candidates will be required to have a minimum of NVQ Level 2 Care, Promoting Independence or QCF Level 2 Diploma in Health and Social Care and to give a commitment to achieving a QCF level 3 Diploma in Health and Social Care within 12 months of commencing in post.)
Desirable
- A management qualification
Experience
Essential
- Knowledge and understanding of Adult Social Care provision.
- Knowledge of current best practice in the provision of social care services to older people and adults.
- Knowledge and understanding of community, domiciliary services for adults with social care needs and related National Care Standards and Regulations.
- Knowledge of adult safeguarding issues and procedures.
- Working knowledge of use of equipment such as hoists, wheelchairs, lifelines, and other assistive technology.
- Knowledge and good understanding of how Equality and Diversity, Dignity and Respect, and Human Rights will apply to this role.
- Knowledge of local community resources and universal services.
- Knowledge of the spectrum of conditions including Autism, MS, Dementia etc.
- Have a good knowledge of maintaining a safe working environment, and Data Protection and confidentiality.
- Experience of the management of resources in a changing organisational environment, including human and financial resources.
- Experience of adult social care operations or a related area.
- Managerial, supervisory experience in adult social care operations or a related area.
Desirable
- Experience of supporting staff through periods of change.
Occupational Skills
Essential
- Ability to effectively manage and supervise the work of a social care team within a complex and changing organisation.
- Ability to communicate clearly and effectively with adults receiving services, carers and other professionals as necessary.
- Ability to communicate clearly and concisely in writing using language which is understandable to the reader and to complete routine paperwork.
- The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
- Ability to relate well to different individuals.
- Ability to effectively cope with conflicting demands.
- Ability to identify possible causes of problems and implement or suggest solutions to minimise future occurrence.
- Understand a support plan and be able to complete daily and medication record sheets.
- Ability to use creative solutions that enable people to maximise their independence including assistive technologies.
- Ability to work as part of a multi-agency team, and at times take direction from staff from other agencies.
- Share skills, knowledge, and experience in working towards common goals.
- With guidance as necessary, be able to act on behalf of individuals effectively (e.g., to access GP, District Nurse, Benefits Agency, etc.)
- Good level of organisational skills, ability prioritise and manage own workload with assistance.
- Ability to manage quality and service standards including dealing effectively with complaints.
- IT skills.
- Ability to manage within a Risk Assessment Framework.
- Contribute to the resolution of complaints in conjunction with the line manager.
Desirable
- Performance management skills, setting targets, objectives and standards and effective monitoring of results.
- Effective team leadership skills.
- Staff learning and development skills including identification of needs and working to meet them.
- Service planning and project management skills.
- Budget management and financial administration skills.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
3 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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