Team Administrator

To provide efficient and effective administration support to the wider Talking Therapies Team in line with the Trust values of kindness, fairness, ingenuity and determination.

Deal with enquiries from service uses, relatives, professionals and members of the public.

Undertake the administration of all referrals received by the Service and provide administrative support to the clinicians within the team.

To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust's policies and procedures.

Accessing and inputting to clinical reporting systems - Pcmis.

To undertake any other reasonable duties appropriate to the role.

To undertake the comprehensive administration of all referrals received into the team.

To ensure that all relevant referral information is recorded on PCMIS and other relevant information systems and be responsible for the security of the information contained within these systems.

To collate all relevant available information to enable the effective triage of referrals received by the team.

To take referrals and process from a range of multi-disciplinary professionals and agencies, service users and members of the public and provide practitioners with sufficient information in order to prioritise risk.

To carry out general clerical duties including information gathering, dealing with internal and external post and photocopying documents.

Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.

To manage the appointments system for the team in line with clinic times and the off duty rota.

To order and maintain sufficient levels of stationery and supplies for the team.

To deal with telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.

We are proud to provide high quality mental health services to Tameside & Glossop

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Education/ Qualification

Essential: - GCSE's Grade C/Grade 4-9 or above in Math's and English Language or equivalent; - Experience of office procedures to NVQ 3 level

Desirable: - RSA II/ECDL or equivalent; - Completion of Paris training

Experience

Desirable: - Experience of NHS Administrative work.

Knowledge

Desirable: - Basic understanding of mental health illnesses.; - Knowledge of mental health services.

Skills and Abilities

Work Related Circumstances

Essential: - Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies