Team Administrator

Offering administrative support to the whole perinatal and maternal mental health team.

You will work as part of the multidisciplinary team to support with the administrative task and at times be the first port of contact for people accessing the service.

We are looking for someone who is compassionate, approachable and responsive who can bring new and innovative ideas to the admin team.

Providing and receiving routine information to inform work colleagues, patients, clients, carers, the public or other external contacts. In particular, this will involve:

Responding appropriately to requests for information

Act on correspondence referring to the appropriate person as required.

Providing routine information to manager and colleagues,Answering routine telephone queries from patients/clients/carers/colleagues/public or other external contacts

Preparation/completion of routine documents, including letters, reports, presentations and forms

e.g. purchase order requisitions, photocopying, filing

Handling telephone queries including full reception duties

Assisting patients/clients/relatives during incidental contacts

The role will require capacity to make decisions, which may require consideration of a range of options, such as:

Judgements on how to deal with enquiries, patients/carers/external contacts. Prioritisingworkload.

Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems.

Understanding of a range of routine work procedures some of which may fall outside of the immediate work area. In particular this will involve an understanding of and compliance with relevant deadlines and procedures legislation, procedures, schemes.

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.

Qualifications

Essential: - NVQ Level 3 in administration/ RSA 3 or equivalent experience; - Good literacy and numeracy skills Word processing/Typing/ Minute taking Shorthand

Experience

Essential: - Experience of a range of secretarial procedures and software programmes

Knowledge