Clinical Support Team Lead

• Lead and support the clinical support team in delivering accurate and timely administrative services.
• Ensure practice directives and operational changes are communicated effectively and implemented consistently.
• Drive continuous improvement by identifying opportunities to streamline workflows and optimise systems.
• Work collaboratively with GP leads and managers to improve document management and reduce unnecessary administrative workload.
• Support QOF recall programmes and initiatives that maximise patient engagement and practice performance.
• Assist with the investigation and resolution of complaints relating to clinical support activities.
• Coach, mentor, and develop team members to support their professional growth and career progression.

• A varied and rewarding leadership role within a supportive GP practice.
• Opportunities for professional development and training.
• The chance to influence service improvement and operational excellence.
• A collaborative environment focused on high-quality patient care.

Essential

• Has experience in a healthcare or primary care administration environment.
• Demonstrates strong leadership, organisational, and communication skills.
• Can effectively motivate and develop a team.
• Is confident using their initiative, judgement, and problem-solving abilities.
• Works well under pressure while maintaining accuracy and attention to detail.
• Is committed to delivering outstanding patient service and maintaining confidentiality at all times.