Talking Therapies Capacity Lead

As Talking Therapies Capacity Lead, you will play a key role in ensuring the service has the capacity, systems, and workforce planning needed to deliver timely access to care. You will lead planning and delivery of therapist capacity, ensuring appointment availability meets patient demand. Your leadership will be key to achieving performance targets, managing waiting lists, and optimising therapist time.

You will line manage a team of therapists, providing support, coaching, performance management, and development opportunities while fostering a positive and accountable team culture. Working closely with the leadership team, you will identify opportunities for improvement, implement practical solutions, and embed systems and processes that enhance service efficiency and patient access.

You will collect, analyse, and interpret performance data to identify trends, inform decisions, and drive action. Your work will reduce waiting times, improve service utilisation, and ensure the service remains agile and person-centred.

We're seeking a confident operational leader who thrives in a fast-paced, data-driven environment. You'll be comfortable balancing people management with operational problem solving, using data and insight to make informed decisions and improve service performance.

You'll have a strong track record in managing people and performance, leading service improvement initiatives, and delivering results.

You'll be an excellent communicator who can build credibility with experienced clinicians, support colleagues, and drive positive change. Your analytical skills will help identify trends, understand demand and capacity pressures, and develop practical solutions that improve service responsiveness. You'll take a structured approach to resource management, therapist planning, and waiting list oversight.

This non-clinical role suits someone with experience in NHS operations, mental health service delivery, or performance and capacity management. You'll join a collaborative leadership team committed to innovation, equity, and continuous improvement.

This role would suit someone looking to build on existing management or operational experience and take ownership of a key service function within a supportive leadership team.

We prioritise staff wellbeing through an active wellbeing working group and flexible working options. Our 6-day service model offers opportunities to balance wellbeing with service needs. Weekend and additional hours are incentivised to recognise your contribution.

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career we want to support you in every way we can with our total reward package.

You will get 32days paid holiday a year, increasing with each year of service up to 34days. Plus the option to buyadditional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Admin experience