System Support Worker (Administration)

As part of this role, you will be responsible for providing accurate information and data from the Computer-Aided Facilities Management (CAFM) system. Acting as the first point of contact for staff and contractor enquiries, you will offer guidance, information, and signposting, ensuring queries are referred to the appropriate department or individual when required.

You will deliver high-quality administrative and clerical support to managers across the team, as well as processing orders, resolving invoice queries, and supporting helpdesk operations.

Provides an efficient telephone helpdesk service, effectively dealing with requests from customers/clients for a range of services delivered by the department i.e., building/engineering.

Acts as first point of contact for staff/members of public for the Estates and Facilities Office/Helpdesk.

Deals with telephone enquiries in a clear and pleasant manner.

Handles non-verbal communication from members of public and staff through a variety of media.

Provides training to new starters, which includes discussion, explanation, shadowing and practical demonstration

Take responsibility for own personal development

Participate in appraisal and development meetings and develop a PDP

Provides administrative support to colleagues in the immediate work team.

Provide information to staff and visitors to the department.

Operation of departmental computers in association with asset management and planned preventative maintenance.

Maintain security of information, i.e., computer passwords.

Ensure that all equipment used is in good repair, report if necessary.

Uses own initiative to ascertain and allocate helpdesk jobs to relevant department.

Ensures effective communication exists between the helpdesk and stakeholders and participate in service effectiveness.

Attend staff meetings, involving discussion of ideas for service development.

Take part in departmental audits

Deals with any problems relating to the Helpdesk service where appropriate.

Work within Trust and departmental guidelines, policies and procedures, including data information protection and security.

Ensure provision of a high-quality service by continual development of own role and that within the team.

Presenting a positive impression of the team and the service, supporting other team members.

Ensure accidents/incidents are notified promptly with adherence to departmental procedure.

Comply fully with all policies and procedures approved by the Trust.

Ensures that appropriate hospitality is afforded to visitors to the offices in a professional and courteous manner.

Produces Planned Preventative Maintenance (PPM) tickets for the various trades and collates on a weekly basis, as required.

Records information on various software packages and obtains reports.

Inputs and retrieves information in connection with the Estates operational business, i.e. eProc system, FM First.

Providing data in an accurate and timely manner.

Carries out filing, photocopying and laminating of documentation.

We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people inour local area & give specialist care to 1.5 million people across Lancashire & Cumbria.Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.You'll have access to varied development opportunities, learn new skills and meet fab people. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres aroundpatient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Qualifications

Essential: - Numeracy & literacy skills; - Administrative skills / RSA 2 Qualification (or equivalent); - Educated to GCSE level

Desirable: - NVQ Level 2 in word processing / software / use of IT databases /relevant practical experience; - ECDL qualification

Knowledge & Experience