Switchboard Team Leader
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury, SY3 8XQView on map(opens Google Maps in a new tab)
Salary
£28,392 to £31,157
Contract
Permanent
Hours
Not specified
Closing date
22 October 2026
3 days leftJob description
- The banding for this vacancy is subject to outcome of agenda for change* An exciting opportunity has arisen at The Shrewsbury and Telford Hospital NH...
- The role helps run the hospital switchboard and supports the Switchboard Manager with daily tasks
- Ensure all calls are handled quickly, politely and safely, with accurate information recorded.
- Support switchboard staff, helps plan work rotas, and provides training to team members and other staff.
- Look after telephony systems and equipment, helping fix problems and keeping important databases up to date.
- Help improve services by checking data, spotting issues, and suggesting better ways of working.
- Acts as deputy for the Switchboard Manager when needed and supports digital projects across the Trust.
For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Qualifications/Education
Essential: - Educated vocational level and / or relevant experience
Desirable: - Obtained or working towards relevant professional qualification
Other
Essential: - Desire to continue to learn and develop on a personal and professional on an on-going basis; - Able to travel between Trust sites
Experience
Essential
- Experience working in a busy switchboard environment
- Experience of staff management
- Experience in problem solving in a mixed computing environment
- Experience of working in a service delivery function
- Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability
Desirable
- Experience of appraisals, sickness absence and managing performance
- Experience of working in an NHS organisation
- Experience of Customer Relation Management
Skills and Knowledge
Essential
- Able to demonstrate experience in telecoms / switchboard environment
- Knowledge of telecoms / switchboard related applications
- Broad knowledge of IT products, services and terminology
- Ability to handle confidential information
Desirable: - Ability to quickly assimilate new technologies / systems
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
8 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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