Switchboard Operator
Walsall Healthcare NHS Trust
Walsall, WS29PSView on map(opens Google Maps in a new tab)
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
9 days leftJob description
We seek a professional with switchboard experience, proficiency in written English and interpersonal skills. Candidates should be adept at digital swi...
- Operate and provide a complete telecommunications service using the computerised switchboard consoles
- Dealing with clients queries in a polite and professional manner, maintaining exceptional standards for customer service and upholding theTrust's professional image at all times.
- Managing telephone and email enquiries and maintaining accurate client records against the computer database.
- Efficiently manage queries from customers in accordance with processes and guidelines.
- Assist and support other team members.
- Announce callers when transferring.
- Take accurate messages and forward accordingly.
- Dealing with emergency calls and recording the results accurately.
- Monitor all the alarm systems connected to the Switchboard and take appropriate action as determined by the Policies and Procedures
- Carry out activities set out in procedures for emergencies (Cardiac Arrest, Fire, Major Incident, Bomb Threat etc,)
- Update and maintain information.
- Operate a digital paging system.
The post holder acts as the first point of contact and will be responsible for the operation of the Hospital Switchboard, the internal calls systems,the call and fault logging systems and for the keeping of associated clerical records. The post holder will also be required to deal with all calls,including emergency calls, in a polite, sensitive and efficient manner, having regard to the good image of the Trust. The switchboard operates 24hours a day every day of the year.
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Qualifications
Essential: - Good standard of general education e.g. GCSE; - Continued personal and professional training or new Telecommunications technologies.
Experience
Essential
- Demonstrate Customer care experience
- Experience with working with a telephone system
- Knowledge and understanding of Windows software packages e.g. Microsoft Word, Microsoft Teams etc.
Desirable: - Familiar with bleep systems; - Switchboard Experience; - NHS Experience
Key Competencies
Essential: - Knowledge of one or more telephone systems.; - High degree of accuracy and attention to detail when recording information
Skills and Aptitudes
Essential: - Computer literacy and ability to use multiple systems simultaneously.; - Numeracy skills for accurate record keeping.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
16 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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