Support Services Care Coordinator- 1 year fixed term Maternity Cover

The successful candidate will assist in

offering general assistance to the Practice Team and project a positive and

friendly image to patients and other visitors either in person or via the

telephone. The post holder will also receive, assist and direct patients

in accessing the appropriate service or healthcare professional in a courteous,

efficient and effective way.

The post holder must be motivated and enthusiastic and have excellent

communication, organisational and IT skills and be able to work well under

pressure. Previous experience in working in a GP surgery would be an

advantage, however training would be provided to the suitable

candidate.

The role would require the

candidate to be flexible, and be willing to work mornings, afternoons and

evenings, plus holiday and sickness cover.

GENERAL

To work collaboratively with the general

practice team to meet the needs of patients, supporting the delivery of

policy and procedures whilst managing own workload to deliver the practice priorities.

Undertake

the duties of a Personal Assistant to ensure that a high level of patient

service is maintained

be the first point of reference for the Drs screening

telephone calls, enquiries and requests, and handling them when

appropriate

with incoming emails and post, corresponding on behalf of the Drs.

insurance reports, prepare copies of records for solicitors, and check

patient records for online access in line with GDPR.

Undertake

the duties of a Secretarial Support Assistant to ensure that a high level of patient

service is maintained

o

While

responding to priorities set by the Drs to organise the routine work relating

to patients so that it is conducted in a timely and chronological order,

bringing to the attention of the Team Leader any significant lapses and their

causes.

o

Perform support tasks examples of which are: organise forms;

photocopying; maintenance of files; undertake reminder calls: type material

from various source types; prepare correspondence, reports and other

documents as necessary

o

To provide support to clinical team

Although the focus of the role will be to undertake activities as detailed the role will also be

evolving as the balance of care shifts

from hospital to general practice.

Ensure

a high quality service provision across the hours of operation ensuring an

efficient hand-over between staff

Adhere to established procedures and agreed Key Performance

Indicators to enable quality standards to maximise patient satisfaction

Support the development and implementation of technology and

systems

Utilizes computerized data entry equipment and various word

processing, spreadsheet and file maintenance programs to enter, store and/or

retrieve information as requested or otherwise necessary, and summarise data

in preparation of standardized reports.

Ensure

regular attendance at Practice Development and

training days and team meetings even if it means attending site when not on

shift.

To work closely with the patient services team, ensuring an

effective level of service provided to patients and staff based within the

practice.

Perform

any other duties as requested by the Transformation,

Communications, IT and Governance Manager.

The current

list size of Danetre Medical Practice is approximately 12,800. Any increase

over the last ten years has been due mainly to; natural change (more births

than deaths); building development within Daventry itself and more recently

migration from the rest of the UK and overseas. The boundaries of the Practice

show we are large in terms of geographical size, with the majority of the land

classified as rural.

The

practice itself is located in close proximity to Daventry town centre in a

modern building adjoining Danetre Hospital (a community hospital which opened

in September 2006) offering a wide range of services and delivering a high

standard of care. Also attached to the Practice operating independently is

Boots Chemist.

The

practice currently works with 5 x GP partners, 6 x salaried GPs, 2 x Advanced Nurse

Practitioners, 3 x Clinical Pharmacists, a Mental Health Nurse and a Treatment

room consisting of Practice Nurses, a Nurse Associate and HCAs.

Qualifications

Experience

Knowledge and Skills