Support Secretary

o Type clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time/ targets and ensure that office instructions are followed/ referred to the PA/Medical Secretary as appropriate.

o To carry out discharge process for patients who have been discharged from the service.

o Ensure accurate input of patient details when entering data on to information databases and Patient Administration System (Careflow), including routine use of case note tracking system.

o Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature.

o Scanning of correspondence and test results into patient electronic case notes.

o Closely liaise with Clinic Managers and PA/Medical Secretaries to ensure new patient referrals are registered on Careflow, triaged, and subsequently appointed in accordance with clinical instructions. Liaise with PA/Medical Secretary to ensure accurate booking of clinical appointments for both new and review patients.

o Liaise with internal and external departments to arrange clinical investigations and procedures.

SPECIFIC DUTIES AND RESPONSIBILITIES

Typing of clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time / targets with the use of the digital dictation system.

Ensure accurate input of patient details when entering data on to information databases and patient administration system.

Scanning of correspondence and test results into patient electronic case notes.

Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.

Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature.

Provide data to the Information Department as required.

Liaise with internal and external departments to arrange clinical investigations/procedures.

Liaise with staff at all levels both internally and externally.

Contribute to the training of new members of staff within a given area as required.

ADDITIONAL REQUIREMENTS

Follow risk management procedures at all times including the identification, assessment and management of risk within the division.

To abide by all Trust policies and Procedures.

To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.

Qualifications

Experience

Skills

Knowledge

Values

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