Support Medical Secretary
Bristol NHS Foundation Trust
Weston-super-Mare, BS23 4TQ
Salary
£25,760 to £27,476
Contract
Fixed-Term
Hours
Not specified
Closing date
6 September 2026
6 days left
Job description
We have an exciting opportunity to recruit three Support Secretaries on a 12-month fixed term or secondment basis. We are seeking enthusiastic and ded...
- To support the Senior Medical Secretaries on a day-to-day basis with admin, typing of letters and overseeing of basic tasks
- To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
- To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
- Returning calls promptly and keeping callers updated with information in an effective and efficient way
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
- Qualified in word processing or audio typing (or equivalent)
Knowledge and Experience
Essential
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Previous NHS experience
- Understanding of medical terminology
- Clerical / administrative experience
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to adapt to use new computer packages and programmes
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Good secretarial and audio typing skills
Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Similar roles
Explore related