Support Manager - Surgery

The Support Manager plays a key role in the day-to-day operational management of clinical services, supporting delivery of safe, effective, and high-quality patient care.

Operational Management

Support the Operations Lead in running services, including outpatient clinics, theatre lists, patient flow, and waiting lists.

Performance & Targets

Monitor and support delivery of key targets such as RTT and cancer pathways, including validation, tracking patients, and escalating delays.

Workforce Management

Oversee medical staffing processes including rota coordination, attendance, sickness monitoring, mandatory training compliance, and HR processes.

Patient Pathway & Experience

Track patient journeys, manage delays, respond to complaints (PALS/incidents), and ensure patient-centred care.

Communication & Collaboration

Build strong relationships across multidisciplinary teams, communicate effectively at all levels, and support service development.

Data & Analysis

Analyse complex performance, capacity, and demand data to inform decision-making and drive service improvements.

Service Improvement & Governance

Support quality improvement initiatives (e.g. PDSA cycles), clinical governance, risk management, and policy compliance.

Financial & Resource Management

Assist with budget management, cost improvement plans, and ensure efficient use of resources and capacity.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Qualifications

Knowledge, Training & Experience

Skills & Abilities