Support Manager - PCAS

As Support Manager you will provide line management, support and mentorship to staff working within PCAS services. You will play an important role in supporting staff to perform their roles and make a significant contribution to individual and team performance, while supporting the day-to-day operational management of the service. You will also contribute to the governance and performance of the service and its ongoing development, working alongside the wider management team to support the delivery of effective and high-quality services for patients.

This role involves travelling between different PCAS hubs across Sheffield to support staff inductions, check-ins and service delivery.

You will

management support and mentorship to staff working within PCAS services,

supporting staff to perform their roles and make a significant contribution to

individual and team performance.

recruitment, induction, training and supervision of administrative staff,

helping to build and maintain a competent and highly motivated workforce.

Manage and

support staff in relation to performance, sickness and absence, and relevant HR

processes.

reception and clinical rotas across PCAS services, ensuring an adequate level

of cover is maintained to support the efficient and effective delivery of

services.

Support the

governance and performance of the service, producing reports, analysing data

and providing information for performance management and the ongoing monitoring

and delivery of key performance areas.

Act as the

Clinical System administrator, supporting the set up and training of new users,

system maintenance and back-up procedures.

Develop and

maintain robust policies, procedures and protocols for the administrative

aspects of the service, ensuring these fit with PCS policies and procedures.

Support the

delivery of high-quality customer service, including overseeing complaints,

responding appropriately and in a timely manner, and escalating unresolved

issues where necessary.

Establish and

maintain effective communication networks within and across PCAS services,

working collaboratively with staff, service providers and other key

stakeholders.

Take the lead on

specific development projects and support the ongoing development and

improvement of PCAS services, ensuring effective and robust project management

when required.

Contribute to

meetings, PLI events, workshops, training events and service planning

discussions, representing the service and advocating for administrative staff

where appropriate.

Primary Care Sheffield (PCS) is a not-for-profit healthcare organisation delivering NHS services across Sheffield, including primary care, community services and mental health. We work in partnership with NHS organisations, GP practices and local communities to break down barriers to different types of services and bring high-quality, accessible care closer to the places people live.

Our values are at the heart of everything we do, they shape how we work and how we treat one another, our values are to be innovative, open, person-centred, ambitious and empowering. We are committed to creating a supportive and inclusive environment where our people can develop, contribute ideas and make a meaningful difference to the patients and communities we serve.

PCS is a Disability Confident employer committed to a

supportive and inclusive workplace. We welcome applications from people of all

backgrounds. If you need reasonable adjustments or additional support during

the recruitment process, please let us know when you apply.

Your application is an opportunity to tell us about

you. We encourage you to use your own words to describe your experience,

achievements, and motivation. Whilst AI tools may be used to help structure or

proofread your application, the content must be an authentic reflection of your

own knowledge and experience with applications that include unedited

AI-generated text such as placeholder wording, prompts or template

instructions, automatically declined.

Skills, Competencies & Behaviours.

Experience

Essential: - Strong line management experience, including rota management, performance management, absence management and recruitment.

Desirable: - Experience working in healthcare or similar busy service environment.