Specialist Family Liaison Officer
University Hospitals Sussex NHS Foundation Trust (279)
Worthing, BN11 2DHView on map(opens Google Maps in a new tab)
Salary
£49,387 to £56,515
Contract
Fixed-Term
Hours
Not specified
Closing date
6 October 2026
8 days leftJob description
As part of our commitment to strengthening maternity services ahead of the Independent Maternity Review, we are establishing a new Family Liaison Offi...
- Act as a key point of contact for women, birthing people and families who have experienced adverse maternity or neonatal outcomes, including bereavement, birth trauma, serious incidents and concerns about care.
- Provide compassionate, trauma-informed and restorative support to families throughout their care journey and any review or investigation processes.
- Support families to access information, services and resources, ensuring they feel informed, listened to and supported.
- Build and maintain effective relationships with families, clinical teams and external agencies to improve communication and coordination of care.
- Act as a key worker and advocate for families, signposting to appropriate support services where required.
- Collect, review and analyse information and data to support service improvement, reporting and response to enquiries.
- Prepare reports, provide updates and attend internal and external meetings as required.
- Support perinatal staff by offering guidance, facilitating communication and helping resolve concerns and queries.
- Contribute to improving patient experience, family-centred care and learning across maternity and neonatal services.
- Support ongoing maternity and neonatal improvement programmes, including work associated with the Independent Maternity Review.
- Work collaboratively across all maternity and neonatal sites within University Hospitals Sussex.
- Participate in the Manager on Call rota.
This is an exciting opportunity to help shape the future of family-centred care within University Hospitals Sussex. Successful candidates will play a key role in enhancing the experience of women, birthing people and families, ensuring they feel informed, supported and listened to throughout their maternity and neonatal journey.
As a three-year fixed-term opportunity, these posts provide an excellent platform for career development, enabling candidates to broaden their leadership, communication, quality improvement and service development skills while contributing to a significant programme of maternity transformation.
Applicants should be able to demonstrate experience of working with families in challenging and sensitive circumstances, with a strong understanding of trauma-informed practice, compassionate communication and family-centred care.
If you are passionate about supporting families, improving experiences and driving positive change within maternity and neonatal services, we would love to hear from you.
Join us and help create a compassionate, inclusive and responsive service for women, babies and families across University Hospitals Sussex.
Internal applicants should note that this opportunity will be offered on a secondment basis. Before applying, internal colleagues must discuss the opportunity with their current line manager to confirm whether they can be released from their substantive role if successful. Release to undertake a secondment is not automatic and must be agreed between the colleague, their current line manager, and the recruiting line manager.
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack https: //www.uhsussex.nhs.uk/resources/candidate-information-pack/
Essential
Essential
- NMC Registered Nurse or Midwife
- Recent experience of working in perinatal services
- Qualification in mediation, counselling and/or restorative practice or demonstrable equivalent experience
- Significant post registration experience
- Understanding of professional and current issues in maternity & neonatal services
- Experience of supporting families following adverse maternity, neonatal or paediatric outcomes
- Understanding of handling clinical incidents and compaints
Desirable
- Masters level qualification in related field or equivalent experience
- Experience of managing multidisciplinary teams
- Public Health or health inequalities qualification
Equality, Diversity and Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role)
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
22 September 2026
Last checked
24 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Similar roles
Explore related