SPA Administrator
Central London Community Health Trust
Morden, SM4 5DXView on map(opens Google Maps in a new tab)
Salary
£30,630 to £32,346
Contract
Permanent
Hours
Not specified
Closing date
22 October 2026
2 days leftJob description
We have an exciting opportunity for a Band 3 Single Point of Access (SPA) Administrator to join our administration team based at Merton Civic Centre w...
As a SPA Administrator, you will provide high-quality administrative support to ensure referrals, appointments and patient information are managed efficiently and accurately.
- Processing new referrals in line with local Standard Operating Procedures (SOPs) and service requirements.
- Using telephony and computer systems to receive enquiries, enter, update and retrieve patient information, ensuring all records are accurate and up to date.
- Booking, amending and cancelling appointments and clinics, and providing patients, carers and healthcare professionals with timely appointment information.
- Maintaining the integrity and confidentiality of patient records, including creating and updating records in accordance with Trust policies and procedures.
- Preparing and processing correspondence, clinic letters, reports and other documentation within agreed timescales and quality standards.
- Supporting clinical teams by ensuring relevant information is available when required and undertaking administrative tasks such as scanning and photocopying documentation.
- You will work closely with colleagues across community services to help deliver a responsive and patient-focused service. Additional duties may be assigned by the line manager in line with the needs of the service and the responsibilities of the role.
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Qualifications
Essential: - Excellent literacy and numeracy, general education; - Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.
Skills
Essential
- Understanding of the need for confidentiality and sensitivity
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Excellent verbal and written skills
- Demonstrates excellent customer service skills.
- Outstanding organisational skills
- Ability to work and adapt to a changing Environment
Experience
Essential
- Secretarial/administrative experience in an office environment
- Experience of working with the public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment.
Desirable: - Experience of working in a health care environment
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
16 October 2026
Last checked
18 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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