Site Lead (30hrs pwk)
Henmore Health
Ashbourne, DE6 1RR · Brailsford, DE6 3BX
Salary
£14.52
Contract
Permanent
Hours
Not specified
Closing date
7 September 2026
7 days left
Job description
We are looking to appoint two Site Leads to provide visible day-to-day supervision, coordination and practical operational support across our practice...
The Site Lead will provide visible day-to-day operational supervision and practical support for allocated staff groups and local site processes. They will act as a local point of contact for operational queries, immediate service concerns and practical problem-solving, helping to maintain safe, consistent and effective service delivery.
Key duties include supporting care navigation, administration, secretarial, document management and/or referrals processes; monitoring workload, delays, bottlenecks and appointment requirements; coordinating local site checks, evidence uploads, OPEL, FFT and other operational reporting; and escalating concerns appropriately where issues fall outside agreed limits.
The Site Lead will support staff induction, practical training and day-to-day guidance for staff, students, registrars and locums. They will contribute to SOPs, work instructions and implementation plans for new or revised processes, and help gather factual information for complaints, incidents or investigations when requested.
They will also review overtime and TOIL requests as an operational check, confirming what happened and whether additional time was operationally necessary within agreed rules. The role requires close collaboration with the other Site Lead to support consistent standards across both sites.
Role purpose
To provide visible day-to-day supervision, coordination and operational oversight for an allocated site and/or staff group on behalf of the Operations Manager. The postholder will support local administrative, secretarial, Care Navigation, document management, referrals and site operation functions, escalating matters outside agreed authority limits.
- Maintain visible operational supervision and coordination at the allocated site.
- Supervise allocated staff groups, including workload, standards, local priorities and practical day-to-day support.
- Support Care Navigation arrangements, patient flow, patient queries and immediate service concerns where relevant.
- Support document management, workflow, safeguarding administration, referrals and secretarial/admin processes where relevant to the postholders background and allocated responsibilities.
- Coordinate practical responses to IT, building, equipment, room booking, stock, facilities and local site issues.
- Complete or coordinate health and safety, fire, environmental and local evidence checks as required.
- Monitor workload, delays, bottlenecks and work allocation, escalating repeated or significant concerns with factual examples and proposed solutions.
- Provide training, guidance and support to colleagues so they are confident and competent in relevant processes and procedures.
- Draft or contribute to SOPs, work instructions and operational guidance relevant to the area of responsibility.
- Advise the Operations Manager on practical implementation requirements, training needs and likely operational impact of changes.
- Provide evidence, examples and feedback to support staff appraisals, probation reviews and supervision discussions where requested.
- Complete straightforward return to work interviews within agreed scope and escalate repeated absence, patterns, sensitive issues or possible formal attendance management.
- Gather information, timelines and staff comments for formal complaints or investigations at the request of the Operations Manager.
Henmore
Health is a busy, multi-site GP practice serving patients across Ashbourne and
Brailsford. We are developing our site leadership structure to strengthen
day-to-day support for staff, improve consistency across sites and ensure clear
escalation and accountability within our operational teams.
We are
looking for people who understand the pace and pressure of primary care, who
can support colleagues calmly and practically, and who are ready to help shape
reliable processes across patient-facing and administrative services.
PLEASE APPLY DIRECT VIA EMAIL TO bernadette.drummond1@nhs.net with your CV and short email introducing yourself. The closing date is midnight on 7th September 2026, although we reserve the right to close early or extend.
Qualifications
Essential
- Good standard of English and Maths
Experience
Essential
- In depth care navigation or medical administration experience
Desirable
- Supervision experience
- Knowledge of SystmOne clinical system
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 August 2026
Last checked
25 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related