Service Manager- Salaried Dental Service
Cwm Taf Morgannwg University Health Board
Merthyr Tydfil, CF48 1BZView on map(opens Google Maps in a new tab)
Salary
£58,379 to £65,723
Contract
Fixed-Term
Hours
Not specified
Closing date
12 October 2026
14 days leftJob description
This role provides an excellent opportunity for an experienced, motivated and passionate operational services manager, to be responsible for the manag...
Reporting to the Directorate Manager, the post holder is expected to contribute with the senior management team to ensure operational plans and performance are closely managed, by proactively leading and providing solutions to resolve difficult operational issues, in accordance with agreed University Health Board objectives, targets, quality standards and resource constraints, promptly escalating issues which are unable to be resolved.
The Service Manager will have managerial experience in leading teams, and will possess leadership skills to deal competently with difficult issues ensuring that policy is implemented and performance managed on behalf of the Directorate senior management team.
The post holder will support the Directorate Manager and Clinical Director, to provide strategic direction taking lead responsibility for certain operational aspects of business, financial, activity and performance management.
Working closely with the senior management team, the Service Manager will develop and implement the Integrated Medium Term Plan and operational strategies, ensuring that systems and processes are in place to comply with relevant legislation and governance requirements.
Responsible for ensuring that their teams continually deliver improvements to patient services and staff working practices aligned to the principles of Values Based Healthcare.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improveo We treat everyone with respecto We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Qualifications/Knowledge
Essential
- Educated to Master's Level in relevant subject, or possess equivalent skills, knowledge and experience in administration/management.
- Management qualification or demonstrable management skills including effective people management including performance management and development.
- Demonstrable understanding of service improvement, evaluation and redesign.
Desirable: - Project Management qualification e.g. PRINCE2.
Experience
Essential
- Significant experience within a NHS environment or complex organisation.
- Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.
- Experience of business planning.
Skills and attributes
Essential
- First class interpersonal skills with ability to gain and sustain credibility with clinicians/managers
- Skilled in influencing and persuading others.
- Able to prioritise and manage the ongoing work of services and/or projects.
- Results orientated and delivery against targets and deadlines.
- Able to present well-reasoned and structured argument orally and in writing.
- Ability to perceive impact of actions on the decisions and activity of others.
Other role requirements
Essential: - Able to work hours flexibly as required by the service.; - Ability to travel throughout the UHB locality in a timely manner.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
28 September 2026
Last checked
28 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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