Service Manager

• As the Operational Lead for the Enhanced Mental Health Community Pathway, you will be responsible for ensuring the safe, effective, and high-quality delivery of services across the pathway.
• Working closely with clinical and operational colleagues, you will lead initiatives that improve efficiency, strengthen governance, enhance patient flow, and optimise service delivery. You will balance the demands of day-to-day operational management with the strategic leadership needed to deliver lasting transformation.
• As a visible and credible leader, you will inspire confidence, build engagement, and drive positive change across teams, services, and partner organisations.

Essential

• Substantial experience of working and providing operational leadership within a community mental health Be a member of a recognised professional body and hold a current professional registration setting
• Be a member of a recognised professional body and hold a current professional registration
• Educated to Masters Level or be able to demonstrate equivalent knowledge or experiential learning/experience
• Detailed understanding of relevant policy, legislation, drivers and their application to clinical / service / organisation e.g. Mental Capacity Act, Health & Safety, Infection Control.
• Full understanding/application of relevant clinical practice/standards/audit within identified service area.
• Basic IT skills.
• Evidence of management, leadership and organisational development issues that have had a positive impact on service delivery
• Member of specialist interest group or network, locally or nationally
• Experience of successful policy implementation and change

Desirable

• Advanced management/leadership training/qualification or equivalent experience.
• Member of organisational group/network, locally or nationally.
• Advanced/expert understanding of management, leadership and organisational development

Essential

• Evidence of sound post-registration professional practice
• Evidence of continuing professional development relevant to the professional lead area to advanced level of post-graduate diploma or equivalent knowledge /experiential learning.
• Proven leadership/management experience at an advanced level which has had a positive impact/created change within service delivery/practice
• Organisational networking locally and regionally
• Be able to effectively Chair meetings
• Evidence of managing a budget within set resources
• Ability to work across organisational boundaries, developing and maintaining multi-professional and multi-agency partnerships.

Essential

• Able to demonstrate effective communication skills at all levels i.e. strategically and locally.
• Ability to manage own time and projects effectively
• Ability to work within a culture of improving working lives and working time directive
• Ability to lead and motivate staff to embrace change
• Ability to demonstrate ethical values and attitudes within a culture of equality and diversity
• Ability to commute between the various sites
• Ability to attend and complete regular mandatory
• Training for the control and restraint of patients