Service Lead - In-Patient Unit

The

Service Lead will monitor and maintain the professional standards required

through leadership and management of the IPU team whose prime purpose is to provide safe, effective

care . You will take a key role in the Clinical Governance processes including the review,

development and implementation of

policies and evidence-based practice required for the safe, efficient and

effective day to day operation of the IPU and will work closely with

the Head of Clinical Services and Service Leads across the organisation to

ensure multi professional collaborative working.

An experienced Registered

Nurse with relevant post-registration experience, including leadership or

management within a patient care setting. You will have a passion for

delivering high-quality, person-centred care and a commitment to continuous

quality improvement.

You must be an approachable,

compassionate and motivational leader, able to inspire and develop others while

fostering a positive and supportive team culture. With excellent clinical

knowledge and professional judgement. You

will need to be confident leading in both clinical and operational situations

The successful candidate will have a

good understanding of clinical governance, quality assurance and the Care

Quality Commission assessment processes for hospice services, together

with the ability to implement and embed evidence-based practice. Excellent

communication, organisational and interpersonal skills are essential to collaborate.

Role Responsibilities

Managerial/Leadership

Effectively

manage staff resources, including recruitment selection, day-to-day operations,

work performance, staff development and appraisals.

Support

the managerial cover of other hospice clinical services in the absence of a

departmental manager.

Be

an inspirational leader who visibly demonstrates the hospices vision, values

and service quality, in practice.

Develop

a high performing team and create a culture of motivating and empowering staff

to deliver high standards of care.

Provide

leadership that promotes professional decision making and effective team

working.

Conduct

regular team meetings to provide support and in information, and foster two-way

communication between all members of the team and engage staff in service

review and development.

Ensure

that statutory obligations are met and that all staff follow those that are

relevant to the clinical area.

Write,

review and update clinical policies as necessary and to ensure all relevant

staff are aware of their content.

Work

with Human Resource to support staff wellbeing.

Manage

staff absence, performance management, disciplinary and grievance matters.

Deputise

for the Head of Clinical Services in their absence as deemed necessary.

Education and Training

Identify

innovative methods to promote learning to embed highest standards of care and

compassion in all care delivered.

Assist

in the development and maintenance of the quality improvement processes at

Bolton Hospice.

Establish

the Inpatient Unit as an effective learning environment for health and social

care staff to facilitate the meeting of clinical objectives.

Work

closely with HR to ensure training requests are appropriate.

Be

a source of expert advice through mentoring and educating the healthcare

professional team, students of all disciplines and other members of the

multidisciplinary team, regarding palliative care needs.

Communication

Be

responsible for ensuring the effective cascade of internal information within

the department/organisation as appropriate.

Foster

and maintain effective communication in own team, across all departments and

with external stakeholders.

Investigate

service, complaints, reporting findings and any formal action, required or taken, to the Head of Clinical Services.

Attend

and participate in organisational meetings to ensure awareness of developments

within the organisation and ensure outcomes are communicated to staff.

Clinical

Demonstrate

clinical expertise and disseminate such knowledge to the healthcare team.

Retain and develop own clinical skills by working

clinically for a minimum of 1 day per week.

Adhere

to the NMC Code of Professional Conduct in the performance of nursing duties

and to be professionally accountable for all actions whilst on duty.

Respect

the individuality, values, cultural and religious diversity of patients and

promote multi-professional provision of a service sensitive to their needs.

Governance

Lead

the clinical team to ensure that high standards of treatment and pathways of

care, which are evidence based, documented and monitored.

Utilise

user involvement in service development

Manage

the departments quality and standards of service ensuring patients, staff,

volunteers and the public reside in a safe, well managed environment.

Co-ordinate,

plan, monitor and evaluate the quality of the teams service through

participation in clinical audit, activity analysis and surveying patient and familys

views, encouraging staff participation.

Promote

the safety of patients, staff, visitors and volunteers at all times.

Working

with the Head of Clinical Services, and Quality and Governance Lead, ensure

that the Hospice complies with Care Quality Commission standards, developing and

take responsibility for ensuring the implementation

of any action plans necessary to address recommendations following inspections.

Ensure

medicines and medical equipment are managed in accordance with Hospice

policies, procedures and national regulations and guidance.

Record

& investigate incidents and complaints involving patients, including drug

incidents, ensuring a robust staff reflection process and timely follow up

actions are delivered and lessons learnt shared with the team

Finance

Participate

in budget planning, identifying opportunities for efficiencies, and leading on the

selection and use of appropriate equipment and other resources.

Manage

cash donations securely in line with policy and procedure.

Work

with Income Generation to identify any grant application opportunities and

provide key updates as required from any successful grant bids.

Continuous Self-Development

Ensure

continuous self-development to ensure knowledge, skills and competence are

relevant to the service.

Keep

up to date with current issues in nursing and changes in clinical practice

(both internally and externally) and to ensure ongoing personal development in

line with NMC requirements.

Attend mandatory and statutory training as required by

the role and the Hospice.

General

Health and Safety

All employees have a duty to report and

accidents, complaints, defects in equipment, near misses and untoward

incidents, following hospice procedure.

Ensure health and safety legislation is

complied with at all times, including COSHH and Workplace Assessment.

Confidentiality

All information relating to patients, patients

families, staff, volunteers, supporters and suppliers gained through your

employment with Bolton Hospice is confidential.

Disclosure to any unauthorised person is a serious disciplinary offence.

Infection Control

Comply with policies

and procedures for correct disposal of waste, sharps and soiled linen. Be

accountable for the cleanliness of the department, liaising with and where

necessary directing the housekeeping team to minimise hospice acquired

infections.

Training

Managers are required

to take responsibility for their own and their staffs development. All employees have a duty to attend mandatory

training as required by the Hospice.

Safeguarding Vulnerable People (Children and Adults)

All employees have a responsibility to protect

and safeguard vulnerable people (children and adults). They must be aware of

child and adult protection procedures and who to contact within the Hospice for

further advice. All employees are

required to attend safeguarding awareness training and to undertake additional training

appropriate to their role.

Disclosure & Barring Service Check

This post is subject to a Disclosure & Barring Service

check.

We pride ourselves in offering an integrated

specialist palliative care service for all our patients in Bolton. We offer our employees an attractive benefits

package, including 35 days annual leave including bank holidays, rising to 40

days with long service (pro rata for part-time), generous enhanced maternity

package, contributory pension scheme, life assurance, free parking, healthcare

cash plan, Blue Light Discount Card, discounted meals and excellent training

opportunities. We also offer continuity

of service from the NHS with respect to pension and holiday allowance.

Values and Attributes

Knowledge

Experience

Qualifications

Other