Service Desk Analyst
Kingston and Richmond NHS Foundation Trust
London, KT2 7QBView on map(opens Google Maps in a new tab)
Salary
£33,262 to £36,027
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
5 days leftJob description
The Service Desk Analyst is the first point of contact for Trust staff requiring digital support, delivering customer-focused 1st line assistance for ...
The Service Desk Analyst is the first point of contact for Trust staff requiring digital support, delivering customer-focused 1st line assistance for incidents and service requests across a wide range of IT systems and devices. The role requires a solid understanding of desktop technologies, IT service management processes and information security, alongside strong communication and customer service skills. The post holder is responsible for accurate logging, prioritisation and resolution or escalation of issues, contributing to service improvement and maintaining high standards of operational support in a fast-paced healthcare environment.
- *Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Qualifications
Essential
- Minimum of 5 GCSE's A-C/9-4 including ICT, Maths and English / A level or NVQ/BTEC or equivalent.
- ITIL qualification or equivalent IT Service Management qualification or equivalent experience
Experience
Essential
- Experience of working within IT Field and providing end user support
- Experience of producing reports and documentation
- Experience in a customer service environment
Skills
Essential
- Ability to effectively communicate with stakeholders across the organisation
- Freedom to act, plan, schedule and monitor own work
- Good inter-personal skills and good team player
Knowledge
Essential
- Good knowledge of desktop technologies such as VMWare, iGel, Windows and Office 365
- Good understanding of ITIL standards
- Good knowledge of PC and associated peripheral hardware and software.
- Knowledge of Mitel telecoms systems and operational features
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
23 October 2026
Last checked
24 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related