Service Delivery Specialised Services Administrator

• Manage the end-to-end procurement of IT hardware, software, telecoms services and related equipment for customer organisations and internal teams.
• Liaise with suppliers to obtain quotations, place orders, track deliveries and ensure compliance with procurement processes.
• Maintain accurate records relating to orders, budgets, billing, assets and configuration information.
• Administer NHS Registration Authority (RA) services, including the issue, maintenance and support of NHS Smartcards.
• Process access requests for new starters, leavers and staff role changes, ensuring compliance with national and local policies.
• Provide advice and support to users on Smartcard services, access management and self-service tools.
• Support the deployment and lifecycle management of IT equipment, ensuring assets are accurately recorded and tracked.
• Act as a key point of contact for customers, suppliers and stakeholders, delivering a professional and customer-focused service.
• Assist with service improvement activities, testing, documentation and the implementation of new processes and systems.
• Help ensure NHS staff have access to the technology and systems they need to deliver safe and effective patient care.

Essential

• NVQ Level 3 or equivalent in Business Administration.
• Good general education including GCSEs (or equivalent) in Maths and English.
• Advanced computer literacy in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• RSA Level 2 Word Processing or equivalent.

Desirable

• ITIL Foundation or equivalent Service Management qualification.
• Project management qualification or experience (e.g., PRINCE2).

Essential

• Experience in IT procurement, telecoms, or administrative roles within the NHS or similar environment.
• Experience of working in an office/administrative setting.
• Experience in NHS clinical systems and/or IT administration.
• Experience of supplier and third-party account management.

Desirable

• Experience working in a Registration Authority capacity.
• Experience working in an IM&T environment.
• Working knowledge of NHS recruitment processes.

Essential

• Ability to communicate effectively with staff at all levels, both clinical and non-clinical.
• Ability to explain technical issues to non-technical users.
• Strong customer service focus.
• Understanding of NHS financial instructions and procurement systems.
• Knowledge of RA systems, ESR, and Smartcard processes.
• Proficient in maintaining electronic filing systems and managing workloads to meet deadlines.
• Strong interpersonal and influencing skills, demonstrating diplomacy and reliability.
• Ability to plan, innovate, and work collaboratively across teams.
• Understanding of confidentiality and data protection policies.
• Excellent time management and attention to detail.
• Ability to use VDU equipment for extended periods.

Desirable

• Experience working in a Registration Authority capacity.
• Experience working in an IM&T environment.
• Working knowledge of NHS recruitment processes.
• Knowledge of local NHS organisations and telecommunications technology.
• Experience using Microsoft Enterprise Solutions such as SCEM.
• Knowledge of clinical and non-clinical systems (e.g., TPP, RIO).
• Ability to propose and implement service improvements.

Essential

• Highly motivated and self-directed.
• Reliable and flexible in approach to work. Effective communicator (oral and written).

Desirable

• Ability to remain calm under pressure and adapt to changing priorities.
• Demonstrates integrity and commitment to service values.