Service Coordinator
Great Ormond Street Hospital for Children NHS Foundation Trust
London, WC1N 3JH
Salary
£34,186 to £37,389
Contract
Permanent
Hours
Not specified
Closing date
20 September 2026
17 days left
Job description
The Administrative Coordinator will play a pivotal role in supporting the effective functioning of the department by handling a range of administrativ...
- Process new patient referrals and attend referral meetings, ensuring that all cases are triaged appropriately.
- To ensure that all correspondence and preparation for clinic lettersoUndertake any locally generated typing, including audio typing as required) is accurate and produced within agreed timeframesoProvide cover for other administrative support staff during periods of absence.
- Manage clinicians' diaries and emails autonomously, including booking and rescheduling appointments, meetings, and follow-up consultations in accordance with the Patient Access Policy.
- Answer telephone queries, demonstrating excellent communication and interpersonal skills, exercising diplomacy, and prioritising urgent messages.
- Support Patient Tracking List validation, including proactive management and remedial action for non-outcomed outpatient appointments.
- Assist with clinic and admission planning, including preparation for clinics, arranging tests and investigations as directed by the clinical team.
- Coordinate all theatre transfers within set timescales, prepare theatre lists, and ensure slots are booked and finalised, elective lists a minimum of 4 weeks in advance, non-elective patients within 24 hours of slot allocation.
- Act as the key coordinator for booking and arranging admissions for procedures within Interventional Radiology and Nuclear Medicine, including both general anaesthetic and non-GA admissions.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.
We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.
We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.
We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.
Our staff networks, including REACH, PRIDE, ENABLED and Women's Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.
Together, we are building a culture where inclusion is not optional - it is essential.
Our always values
Essential
- GOSH Always Values
Academic/Professional qualification/Training
Essential
- GCSEs in Maths and English or equivalent.
- Knowledge of medical terminology; AMSPAR.
- knowledge at a specialist admin level e.g. diploma; NVQ4, Foundation degree
- Secretarial qualification or equivalent experience
Experience/Knowledge
Essential
- Computer literacy/Microsoft office applications
- Typing Skills/Minute taking
- Experience of working in an administrative/secretarial role
- Good organisation skills/clear concise and effective communication skills
- Commitment to confidentiality
Desirable
- Experience of using databases
- Knowledge of Patient Administration Systems - Training provided
Skills/Abilities
Essential
- Ability to work in a multidisciplinary environment
- Proficient in administrative functions, including minute-taking and composing professional e mails.
- Adapts well to changing workloads and team assignments.
- Capable of working with challenging material / Demonstrates the ability to manage sensitive situations
- Effective communication with parents, patients, and all levels of the organisation and other external stakeholders
- Openness to assuming additional responsibilities or acquiring new skills
- Able to stay professional under pressure.
- Strong communication and interpersonal abilities, including capacity for diplomacy.
- Proficient in word processing, with experience in proofreading and attention to detail.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
1 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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