Service Assistant - Mental Health

• Be at the heart of the ward environment, ensuring all areas are clean, safe and welcoming for patients, visitors and staff
• Take pride in maintaining high standards of cleanliness, using a structured cleaning schedule to keep bedrooms, bathrooms, lounges and shared spaces spotless
• Support patient wellbeing through mealtimes, assisting with the preparation, serving and clearing of food and drinks
• Play a key role in infection prevention, helping protect vulnerable patients by following strict hygiene and safety procedures
• Work closely with a supportive team, building strong relationships with ward staff and contributing to a positive team culture
• Keep things running smoothly behind the scenes, from stocking supplies and maintaining equipment to ensuring waste is handled safely
• Make a real difference every day, contributing directly to a calm, therapeutic environment that supports recovery

• Undertake cleaning duties across all ward areas, including: Patient bedrooms, bathrooms and toilets, Communal areas such as lounges and day rooms, Offices, clinical spaces and meeting rooms, Kitchens, pantry areas and external entrances
• Follow a planned cleaning schedule to ensure all areas are consistently maintained to a high standard
• Maintain and clean equipment, reporting faults or issues to the Facilities Team Leader
• Carry out environmental cleaning audits and complete monitoring records as required
• Ensure safe use, storage and handling of cleaning chemicals in line with COSHH regulations
• Assist with food and beverage services, including: Preparing simple meals such as sandwiches and salads, Regenerating pre-prepared food, Serving meals and drinks to patients, Cleaning kitchen equipment and maintaining pantry areas
• Follow food hygiene standards and maintain awareness of allergens and dietary requirements
• Handle, segregate and dispose of waste safely, including clinical and general waste
• Support linen services by: Receiving, sorting and distributing clean linen, Handling used linen safely and appropriately
• Ensure stock levels of cleaning materials and supplies are maintained
• Work in line with infection prevention and control, health and safety, and Trust policies
• Maintain patient dignity and confidentiality at all times
• Work flexibly as part of the team, responding to changing priorities and supporting colleagues as needed
• Attend training and complete mandatory qualifications, including infection control, manual handling and fire safety
• Report incidents, hazards or concerns promptly to the Facilities Team Leader or Ward Manager

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Essential

• Range of work procedures and practices, base level of theoretical knowledge plus experience relevant to the postFood Hygiene Level 2 certificate City and Guilds or equivalent (for Catering duties only)

Desirable

• NVQ or equivalent relevant to the role

Essential

• Experience of either catering / cleaning / portering in a commercial

Desirable

• Knowledge of allergiesUnderstanding of either cleaning/catering/portering practicesKnowledge of COSHH proceduresUnderstanding Health & Safety in the workplace including infection control and moving and handling procedures

Essential

• Ability to use IT Skills.Ability to undertake physical tasksAbility to undertake Manual handing procedures