Senior Service Manager - LLP
Modality LLP
Birmingham, B16 8PE
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
8 September 2026
8 days left
Job description
Ready to make an impact? Why not consider joining us as a Senior Service Manager within Modality LLP. Modality LLP is a large-scale provider of NHS an...
The purpose of this role
is to provide operational leadership across a portfolio of Modality services,
ensuring services are safe, effective, efficient, responsive and consistently
deliver against contractual, financial and organisational expectations.
The post holder will be
responsible for working alongside clinicians, back-office teams and system
partners to ensure delivery of high-quality services for all clients/patients.
We are seeking a dedicated
postholder to join our team and who can display our CARE values: Commitment,
Accountability, Respect and Excellence.
Please refer to the job description in the Supporting Documents section
to gain a comprehensive understanding of this role.
You will love this job if you have a passion for patient care and for
developing and delivering new and innovative patient pathways.
If you feel this is the ideal career and looking for a daily challenge,
we welcome an application for you to join our growing team of likeminded
people.
Please note
Modality LLP reserves the right to close this vacancy at any time during the
advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.
Our service offer and expertise include
- Over 15 years of experience of delivering community outpatient services
- Contracts with ICBs and hospital providers
- A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
- Delivery of over 160,000 patient consultations per year
- Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week
Modality LLP is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.
Knowledge
Essential
- Significant operational management experience in a NHS/private healthcare setting, including experience in a compliance, quality or governance-focused capacity.
- Educated to degree level or equivalent experience, with evidence of continuous professional development.
- Understanding of the role of NHS bodies such as ICBs, Acute providers, CQC, NHS England and NHS Improvement.
- Experience of developing and embedding policies, pathways and standard operating procedures across multiple services.
Skills
Essential
- Highly organised with excellent attention to detail.
- Proven track record of developing and maintaining effective working relationships with partner organisations.
- Strong track record of leading compliance, quality or governance functions.
- Excellent written, verbal and presentation skills, with the ability to present complex data to stakeholders at all levels.
- Strong leadership/management skills, including experience managing managers (Service Managers/Team Leads) and large teams.
- Excellent analytical skills, with the ability to triangulate data across multiple services to identify themes and risks.
- Excellent time management skills and ability to work under pressure to tight and often changing timescales.
- Excellent IT skills, including experience with clinical and quality/compliance reporting systems.
- Extensive experience of working in an operational environment.
- Ability to lead complex negotiations with internal/external partners.
- Experience in developing and implementing services.
Qualifications
Essential
- Educated to degree level or equivalent experience, with evidence of continuous professional development.
Personal Qualities
Essential
- Flexible can do attitude with a confident, friendly and approachable manner.
- Able to work autonomously and take direction and feedback.
- To confidently deal with complex issues including effective negotiation and influencing skills and escalate to the appropriate person/forum accordingly.
- Creative approach to work.
- Confident in presenting information/updates to stakeholders.
- Ability to remain calm under pressure and manage competing priorities.
- Tactful and diplomatic, with the ability to influence and persuade others to realign practice where necessary.
- Car driver/able to travel across sites.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related