Senior Receptionist

To assist the Site

Lead Officer in the formulation of a duty rota and arranging cover for absence

To assist the Site

Lead Officer in administering the duty receptionist systems

To assist the Site

Lead Officer in promoting good staff relations

To assist the Site

Lead Officer in approving application of staff annual leave

Opening the

premises, deactivating alarm systems, checking the heating and

ventilation.

Title

Senior

Receptionist

Responsible

To

Site

Lead Officer

Accountable

To

Site

Lead Officer

1. Job

Role/Purpose

To provide clerical and reception support to the organisation to

ensure the delivery of an effective and efficient service at all times to

staff, patients and relatives.

To assist the Site Lead Officer in the supervision, delegation of

duties, and monitoring of practice staff.

To deputise for the Site Lead Officer in their absence

To deal with enquiries from medical staff, patients and the general

public.

To records patient information and make appointments

To be conversant with organisational policies and procedures to ensure

an efficient and effective delivery of service provision

To adhere to the organisational Health and Safety Policy

2. Key

Duties & Responsibilities

To assist the Site

Lead Officer in the formulation of a duty rota and arranging cover for

absence

To assist the Site

Lead Officer in administering the duty receptionist systems

To assist the Site

Lead Officer in promoting good staff relations

To assist the Site

Lead Officer in approving application of staff annual leave

Opening the

premises, deactivating alarm systems, checking the heating and

ventilation.

Restoring the

telephone system, opening the post and distributing medical records or other

documentation to the clinicians rooms at the commencement of surgery

The

registration of patients to the list ensuring a comprehensive capture of all

relevant data.

Receiving and

directing patients on arrival.

Monitoring of patients whilst waiting in the reception area. Escorting patients and visitors around the

building as requested.

Booking

appointments for the doctors, nurses, and other healthcare staff

Preparation of

repeat prescriptions, sickness notifications, and other documentation for the

partners signature prior to collection by the patient; answering general

queries, explaining practice procedures and receiving requests for

medication.

Filing and

extracting medical records and any documents relating to medical records, to

include the scanning of letters and automated filing of pathology reports and

typing duties as required by the manager or clinicians.

Receiving and

recording requests for home visits; preparation of visiting lists; recording

patient contact details following visits.

Ensuring

adequate supplies of stationery/equipment is available in the consulting and

reception areas. This may include

moving stationery to and from the storeroom as required

Ventilation and

tidying consulting rooms and waiting area following surgeries; ensuring the

reception area is kept tidy for incoming colleagues; ensuring there is a

handover of information to incoming colleagues

Receiving and

recording messages for district nursing and other healthcare staff.

We are currently recruiting for a Senior Receptionist/Admin staff member to work at Old Priory Surgery.

To cover shifts ranging from 8.00am until 6.30pm: Monday to Friday.

Full time - 37.5 hours

Experience is preferred although it is not essential as full training will be provided. The ideal candidate will have strong IT skills: be well organised, excellent communications skills and must be able to work flexible hours

Qualifications

Experience

IT Skills