Senior Performance Manager

Essential

• Educated to degree level (or significant experience coupled with achievement that indicates degree-level ability) in a performance management role

Essential

• Experience of working in or with a complex organisation at a senior level in a performance management role
• Track record of achievement in a senior performance role
• Experience in a staff management role

Essential

• Specialist knowledge and demonstrable practical experience of performance frameworks and performance management processes in a large complex organisation
• Highly developed analytical skills in the interpretation, manipulation and analysis of complex data in order to identify trends, exceptions and variance to facilitate evidence based decision making/action planning on performance issues.
• Excellent IT/keyboard skills, particularly in relation to creating, formatting and manipulating databases and spreadsheets and preparing complex analysis
• Excellent numeric skills with an understanding of basic statistical concepts such as correlation.
• Ability to interpret and communicate highly complex or highly sensitive information where other leading opinions may conflict or there may be barriers to understanding.
• Ability to make judgements which require analysis, interpretation and comparison across a range of options.
• Ability to make judgements on whether performance appears reasonable to determine whether further action or intervention is required to achieve targets
• Excellent verbal communication skills including the ability to present performance information and delivery training on performance management to a wide range of staff.
• Excellent written skills with the ability to deliver clear, logically constructed and factual based focused reports.
• Good organisational skills with the ability to prioritise and meet deadlines for own work and those of direct reports
• Ability to influence, negotiate and motivate staff within the team and the wider organisation in terms of the performance agenda
• Experience of gathering and documenting data requirements and the translation of technical specifications to clinical processes and how these align.

Desirable

• In depth knowledge of performance frameworks and performance management processes within the NHS
• Knowledge of regulatory bodies and their requirements, e.g. Care Quality Commission and NHS England.
• Awareness of the environment in which a Foundation Trust operates
• Able to use speciality performance management software
• Understanding of complex statistical concepts such as regression analysis, confidence intervals, statistical significance
• Experience of performance improvement work
• Experience of managing a successful performance management team
• Experience of planning and organising performance management arrangements across organisations

Essential

• Able to work within and model the Trust's values/behaviours and compact
• Self awareness and a commitment to undertake development to maximise own performance and impact
• Demonstrating personal responsibility and sound personal organisation, able to prioritise and collaborate at appropriate times
• Strong interpersonal skills with an ability to maintain good relationships
• Motivation and enthusiasm for the role
• Reliable and Flexible
• Able to face varying demands - frequently requiring intense concentration and effort to deliver multiple objectives / conflicting priorities
• Able to challenge poor performance in a constructive way - to act as a critical friend.
• Able to work independently with minimal direction and supervision, within a set framework / boundaries
• Innovative, with a desire to maximise opportunities for developing the efficiency and effectiveness of the individual, the team, the directorate, and the Trust

Desirable

• Able to think strategically and balance "big picture" requirements against more urgent and detailed operational detail
• Evidence of commitment to self-development