Senior Operational Performance Lead

• Lead performance improvement and recovery activity across a defined portfolio of services, supporting delivery of agreed operational standards.
• Develop, coordinate and monitor specialty and divisional recovery plans, ensuring trajectories are credible, measurable and aligned to Trust objectives.
• Oversee and strengthen processes for PTL management, pathway validation, clock stop accuracy and escalation of performance risks.
• Support effective delivery of control rooms and other operational grip arrangements, ensuring vacant capacity, backlog risks and deteriorating performance are identified and acted upon.
• Analyse complex performance information and translate this into clear recommendations, risks and required actions for operational, divisional and executive audiences.
• Work with corporate and divisional teams to ensure reporting is accurate, timely and supports delivery of improvement priorities.
• Lead specific projects or programmes relating to elective recovery, access improvement, backlog reduction, validation, demand and capacity, or operational transformation.
• Build effective working relationships with divisional leaders, clinical teams and corporate functions to secure engagement in performance improvement.
• Deputise where required for the Head of Operational Performance in relation to aspects of operational performance delivery

Essential

• Excellent analytical and problem solving skills with the ability to interpret complex data
• Strong organisational skills with the ability to prioritise competing demands and meet deadlines
• Highly developed communication skills, with the ability to present complex and sensitive information clearly
• Demonstrable ability to deliver against challenging targets in a pressured environment
• Well-developed written and verbal communication skills together with influencing, facilitating and negotiating skills for interacting with individuals across the organisation and wider network.

Desirable

• Ability to interpret complex documents, identifying organisational implications
• Experience in Acute Hospital
• Experience of presenting at senior forums
• Negotiation and conflict resolution skills
• Advanced Excel / data visualisation skills

Essential

• Masters Degree in relevant subject or relevant experience
• Significant experience in operational performance, service improvement or programme delivery
• Evidence of Continuing Professional Development
• Further training for e.g. PRINCE2 / Managing Successful Programmes / AGILE or significant experience in project management, financial and budgetary management or supporting change management processes.

Essential

• A minimum of 5 years management experience at a senior level, ideally within a healthcare setting
• Proven experience of delivering performance improvement and recovery against targets
• Experience of working across organisational boundaries with clinical and operational teams
• Demonstrable experience of managing and implementing change in a complex environment
• Experience of analysing and interpreting complex data to inform decision-making

Desirable

• Experience of RTT,UEC, cancer and diagnostic performance management
• Experience of leading Trust-wide or cross-system initiatives
• Experience within an acute NHS Trust