Primary Care Mental Health Triage Practitioner
Dorset HealthCare University NHS Foundation Trust
Bournemouth, BH6 5BFView on map(opens Google Maps in a new tab)
Salary
£28,392 to £31,157
Contract
Permanent
Hours
Not specified
Closing date
2 November 2026
14 days leftJob description
You will be working within Bournemouth East Collaborative Primary Care Network (PCN) as a first contact Mental Health Triage Practitioner, to triage P...
To act as a 'first contact mental health triage worker', using a person centred approach, undertake focused assessments, where appropriate, and utilising the PCN Mental Health pathway. This is a telephone based role.
To support people in primary care settings, working in a collaborative and multi-agency way to meet the needs of people with a range of mental health needs.
Collaborate with other healthcare professionals, both internal to, and external from, the PCN where appropriate.
To offer mental health signposting for people presenting to their practices with a range of mild to moderate mental health needs.
To offer navigation to a range of specialist mental health support across the community system to ensure that, once assessed, each person receives the best possible care in the right place at the right time by the right supporting service (Access Wellbeing, Help and Care, Steps2wellbeing, Dorset Mind services, Counselling, GP, etc).
Ensure that patients have high quality information and are signposted to interventions and appropriate clinicians/organisations to support them in their health and wellbeing and to motivate them to engage with their recovery.
To promote the concept of social inclusion, early intervention and recovery and ensure this underpins the direction of well-being activities.
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.
Qualifications/Experiance
Essential
- NVQ Level 3 in care, or equivalent qualification or level of experience
- Willingness to undertake Continuing Personal Development
- Experience of multi-disciplinary working.
- 12 months experience of working in a similar role
Desirable
- Additional coaching or therapeutic qualification. For example: Integrative, Systemic, Person Centred, Psychodynamic, Cognitive Behavioural and/or Coaching qualifications.
- Experience of working in a primary care setting
- Professional or lived experience of mental health and wellbeing challenges
- Working in the voluntary sector
- Previous work with young people (aged 11-25) with mental health difficulties
- Facilitating workshops, and support groups
Knowledge
Essential
- Familiar with the aims, objectives and ethos primary care and the PCN
- Knowledge of the issues of supporting people with a range of mental health issues, including risk assessment.
- Knowledge of the Mental Health Sector and the Dorset framework
- Knowledge of the range of Mental health services in Dorset
- Knowledge and understanding of the stigma associated with Mental health and Wellbeing challenges
- Knowledge of mental health conditions especially anxiety and depression disorders, appropriate evidenced treatment models, coping skills, psychoeducation and self-management tools and skills like relaxation and or mindfulness
- Working knowledge of adult and child Safeguarding
Desirable: - Knowledge of the NICE guidelines namely their 'Stepped Care Model.'; - Knowledge of the 5 ways to wellbeing
Personal qualities/Attributes
Essential
- Ability to remain boundaried and professional at all times
- Self-motivated and able to work on his/her own initiative.
- Ability to deliver the service as a standalone intervention and provide psycho-educational skills to enhance maintenance of wellbeing using resources provided.
- Ability to offer various pathway options and promote client autonomy.
- Ability to identify and manage risk incidents.
- Strong interpersonal and communication skills, able to work with others as a team.
- Time management and assertiveness skills necessary to balance the workload and group time within the sessions
Desirable: - Counselling skills; - Facilitation and organisational skills
Information Technology/Resources
Essential
- Good working knowledge of Microsoft Office 365 applications, email, use of the internet and social media
- Ability to carry out a range of office tasks (confident telephone manner, processing bookings and report writing using databases) accurately and without supervision. Must be computer literate (Microsoft 365 Office including Word, Excel and Powerpoint).
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related