Senior Logistics Co-ordinator
UK Health Security Agency
Porton (Salisbury), SP4 0JGView on map(opens Google Maps in a new tab)
Salary
£28,547 to £33,196
Contract
Permanent
Hours
Not specified
Closing date
2 November 2026
14 days leftJob description
Reporting to the Customer Services Manager the Senior Logistics Coordinator's primary function as a member of the Customer Service Team is to proactiv...
- Responsible for maintaining customer satisfaction, using clear communication and a flexible, proactive approach
- Responsible for proactively managing orders for key Culture Collections customers from receipt to dispatch and enter onto the relevant sales order database as defined in the Culture Collections documentation system
- Provide resilience within the wider Culture Collections team by supporting with the necessary travel arrangements and queries.
- Apply specialist knowledge to answer all non-technical national and international customer enquiries using clear and courteous communication in line with agreed time scales ensuring all systems and databases are updated promptly and accurately
- Prioritize workload to ensure all specific deadlines are met in line with departmental SLA's.
- Deputise for the Order Processing Manager in their absence.
- Proactively assist in the training of new staff in Order Processing procedures.
- Liaise directly with customers with regard to international shipping issues
- Apply specialist knowledge to ensure all Culture Collections dispatches meet all national and international rules and safety regulations and provide advice and assistance to customers as required.
- Generate quotes for customers upon request and ensure these are entered correctly into the Order Processing database.
- Compile all shipping documents to ensure all necessary paperwork and customs requirements are met for all countries.
This list is not exhaustive.
The Culture Collections Department is a Biological Resource Centre that provides a service maintaining and supplying four collections of microorganisms and cultured cells for public health research. It is structured as a fully integrated service, underpinning scientific research and diagnostic testing with significant scientific expertise, manufacturing and business activities and operates from laboratories across UKHSA and from a specialist cryo-storage facility on the Porton site. Reporting to the Customer Services Manager the Senior Logistics Coordinators primary function as a member of the Customer Service Team is to proactively manage orders from key Culture Collections customers and process orders (ECACC, NCTC, NCPV and NCPF) from receipt to dispatch. Maintaining customer satisfaction and contributing to Culture Collections continuous improvement culture.
- Responsible for proactively managing orders for key Culture Collections customers from receipt to dispatch and enter onto the relevant sales order database as defined in the Culture Collections documentation system
- Apply specialist knowledge to answer all non-technical national and international customer enquiries using clear and courteous communication in line with agreed time scales ensuring all systems and databases are updated promptly and accurately
- Apply specialist knowledge to ensure all Culture Collections dispatches meet all national and international rules and safety regulations and provide advice and assistance to customers as required.
- Compile all shipping documents to ensure all necessary paperwork and customs requirements are met for all countries. Check that customer shipments are correctly assembled, where necessary liaise with Shipping and Customs Clearing Agents
- Proactively manage customer expectations by providing clear, accurate information at the earliest opportunity
- Proactively review, identify, and recommend process improvements to the Order Processing & Dispatch operations including MaPS and IT system improvements.
- Manipulate and analyse operational databases and compile reports as required from time to time; for example, data required to monitor Key Performance Indicators, customer accounts, or efficient inventory control.
- Participate as necessary in customer and regulatory authority audits of any Culture Collections product or service.
- Provide resilience within the wider Culture Collections team by supporting with the necessary travel arrangements and queries.
- GCSEs (Or equivalent qualification) including English & Mathematics and Science
- Customer service experience preferably in a sales office with an order Processing system
- Experience managing key customer accounts and high-value orders, ensuring excellent customer service from order receipt through to dispatch.
- Proven logistics experience, including knowledge of international shipping requirements, export documentation, and customs processes.
- Intermediate computer literacy MS Office & Oracle
- Good telephone manner & customer communication skills
- Good verbal and accurate communication skills
- Business Administration experience
- Familiar with databases and Sales Order processing systems, Intermediate computer literacy Oracle, Experience & training at dealing directly with difficult customers
This vacancy is using Success Profiles and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application & Sift
You willbe requiredto complete an application form. You will be assessed onthe listed 7 essential criteria,and this will be in the form ofa:
- Application form(Employer/ Activity history section on the application)
- 500 word supporting statement.
This should outline how you consider your skills,experienceandknowledgeprovide evidence of your suitability for the role, with reference to the essential criteria.You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V please beadvisedyou will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.
Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 500 words. We will not consider any words over 500 words.
In the event ofa large number of applications we will longlist into 3 piles of:
- Meets all essential criteria
- Meets some essential criteria
- Meets no essential criteria
If used, the pile Meets all essential criteria willproceedto shortlisting.
In the event ofa large number ofapplications wemay conductan initialsift, on the lead criteria of:
- Customer service experience preferably in a sales office with an order Processing system
- Proven logistics experience, including knowledge of international shipping requirements, export documentation, and customs processes.
- GCSEs (Or equivalent qualification) including English & Mathematics and Science
Desirable criteria may be used in the event ofa large number ofapplications/largeamountof successful candidates.
If you are successful at this stage, you will progress to interview & assessment.
Feedback will not be provided at this stage.
Stage 2:Interview
You will be invited to a single face to face interview at Porton, Salisbury, SP4 0JG.
If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview.
Behaviours, Experience and Technical skills will be tested at interview through questioning.
The Behaviours tested during the interview stage will be:
- Working Together (Lead Behaviour)
- Seeing the Big Picture
- Communicating and Influencing
- Delivering at Pace
- Changing and Improving
Interviewsdates are to be confirmed.
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Please visit our careers site for more information https://gov.uk/ukhsa/careers
Application form and Supporting statement
Essential: - Application form and Supporting Statement
Interview - Behaviours
Essential: - Working Together; - Delivering at Pace; - Seeing the Big Picture; - Communicating and Influencing; - Changing and Improving
Interview - Technical Skills
Essential: - Technical Skills
Interview - Experience
Essential: - Experience
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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