Patient Pathway Coordinator
Royal Free London NHS Foundation Trust
London, N18 1QXView on map(opens Google Maps in a new tab)
Salary
£33,262 to £36,027
Contract
Permanent
Hours
Not specified
Closing date
2 November 2026
14 days leftJob description
The Patient Pathway Co-Ordinator (PPC) will work within the Centralised team to facilitate the smooth running of the patient journey by ensuring that ...
- Develop and provide a professional level of customer service for the service.
- Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member.
- Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all.
- Portraying a professional image, maintaining confidentiality at all time.
- To continuously contribute to the progression and development of the chosen department through the provision of a high quality
- The post holder will be expected to complete all mandatory training provided.
A full list of duties and responsibilities can be located within the job description and person specification for this role.
North Middlesex University Hospital NHS Trust is a medium sized District General Hospital based in Edmonton in Enfield, North London. We serve a diverse multicultural population largely from the London boroughs of Enfield and Haringey. Many of our patients live in wards that are within the 5% most deprived in the UK and a large proportion of our patients were born abroad. This makes it both a fascinating and a challenging hospital to work in.
Over the last decade we have rebuilt almost all of the hospital and now have facilities that we are proud to work in. We employ over 3,500 staff, more than half of whom live locally. We encourage apprenticeships from the local community and work closely with our local Health Watch.
We are primarily an emergency led hospital with more than 90% of our bed days being used for patients admitted via our emergency and ambulatory units. As well as offering everything you would expect from a major acute hospital we have a number of tertiary services treating patients with HIV and Sickle Cell Disease and a large cancer and radiotherapy service. We also run our local community Sexual Health Clinics.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Education
Essential: - 5 GCSE's; - A-Level/B-Tec or equivalent experience; - NVQ Level 3 in Business administration or customer care, or equivalent experience
Desirable: - Degree or equivalent
Experience
Essential
- Knowledge of healthcare administrative systems and processes
- Knowledge of RTT pathways
- Experience of patient administration work in a healthcare setting.
- Knowledge of working within multi-disciplinary teams
Desirable: - Previous experience working in a similar role in a hospital/health care setting
Skills and abilities
Essential
- Experience dealing with customer complaints and customer care
- Ability to prioritise tasks effectively
- Computer literate, with experience of using a keyboard
- Experience using patient administration systems
- Knowledge of health and safety
Desirable: - Pitman's medical terminology qualification
Personal qualities
Essential
- Demonstrates excellent intrapersonal, verbal and written communication skills
- Proactive, takes own initiative
- Team player with collegial working style and willingness to share responsibility
- Flexible, responsive approach to work
- Committed to a patient/client first mentality
- Able to deal very sensitively and nonconfrontationally with colleagues, patients and relatives
- Confident to work assertively with multidisciplinary team
Values
Essential: - Demonstrable ability to meet Trust values
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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