Senior Implementation and Engagement Officer

• Keep key programme workstreams moving at pace by coordinating actions, timelines, meetings and high-quality programme documentation.
• Build trusted relationships with participating Trusts, providing clear updates, responsive support and a positive, accessible engagement experience.
• Work closely with Trusts, delivery partners and colleagues to coordinate arrangements, resolve routine issues and escalate risks early.
• Turn attendance, engagement and activity data into useful insights that strengthen programme delivery and impact.
• Use the Observatory's events management software and other digital tools to support smooth coordination, timely communications and seamless participant journeys.
• Create engaging, inclusive and culturally responsive communications, from stakeholder updates and briefings to newsletters, website copy and social media content.

• Coordinate defined programme workstreams, including meetings, actions, documentation, timelines, and follow-up, ensuring accurate and organised delivery.
• Act as a key contact for participating Trusts, coordinating engagement, responding to queries, and sharing timely programme updates and requirements.
• Liaise with Trusts and delivery partners to gather input, confirm arrangements, resolve routine issues, and identify or escalate risks and dependencies.
• Monitor attendance, engagement, and programme activity data, identifying trends, gaps, and evidence-based improvements.
• Manage the Observatory's event management system to maintain accurate participant information, support timely communications, and ensure an accessible participant experience.
• Prepare and quality assure papers, presentations, briefings, reports, and programme documentation for internal and external audiences.

• Draft clear, timely, inclusive and culturally responsive communications for review by senior colleagues, adapting tone, format, and messaging for different audiences and channels.
• Produce and coordinate communications and engagement materials (e.g. newsletters, website copy, social media content) to support planning, promotion, delivery, and follow-up for programme engagement activities.
• Work with colleagues and partners to ensure communications are inclusive, accessible, professional, and consistent.
• Use feedback and engagement insights to improve content, processes, and stakeholder experience, sharing recommendations with senior colleagues.

Essential

• Well-organised, with demonstrable experience using project management tools and processes to support effective delivery in complex or multi-stakeholder environments.
• Experience coordinating programme or project activity, including meetings, actions, documentation, timelines, follow-up, and reporting.
• Understanding of anti-racism and commitment to furthering equity in healthcare.
• Experience developing and managing proactive relationships with a range of internal and external stakeholders.
• Strong attention to detail, with the ability to work autonomously, prioritise effectively, and deliver to strict deadlines.
• Sound judgement and initiative, with the ability to resolve routine issues and escalate risks or dependencies appropriately.
• Excellent written and verbal communication skills, with experience drafting clear, inclusive and culturally responsive stakeholder communications for different audiences, channels, and formats.
• Experience organising and supporting the delivery of events and online engagement activities, including webinars, workshops, and internal or public sessions.
• Experience using Microsoft Office and digital tools such as IDLoom, Calendly, or Customer Relationship Management (CRM) software to support coordination, events, communications, and reporting.