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Senior Health Care Support Worker (SHCSW)

University Hospitals Plymouth NHS Trust

Plymouth, PL14JZ

Salary

£25,760 to £27,476

Contract

Permanent

Hours

Not specified

Closing date

10 September 2026

6 days left

Job description

We are seeking an enthusiastic SeniorHealth Care Assistant (SHCA) to join our Urgent Treatment Centre team. Working under the guidance of our Nurse Pr...

Main Duties and Responsibilities

As a Health Care Assistant, you will work closely with the Nurse Practitioners and wider clinical team to support the delivery of safe, effective, and patient-centred care within the Urgent Treatment Centre and Minor Injuries Unit services.

Key responsibilities include

Clinical Duties - Assist the Nurse Practitioner in delivering both the physical and psychological care of patients.

  • Provide support and reassurance to patients, relatives, and carers as required.
  • Report any concerns, changes in patient condition, or operational issues promptly to the Senior Nurse.
  • Ensure compliance with quality indicator requirements for Type 3 A&E, Urgent Treatment Centre (UTC), and Minor Injuries Unit (MIU) services in England.
  • Maintain accurate, timely, and complete patient documentation in accordance with agreed service standards.

Following appropriate training and successful competency assessment, you may undertake the following clinical tasks:

  • Recording and monitoring patient observations.
  • Performing 12-lead ECGs.
  • Undertaking urinalysis and blood glucose testing.
  • Providing simple wound care management, including wound closure and dressings.
  • Applying Plaster of Paris (POP) casts and other splints.
  • Delivering health promotion advice and support to patients.

To assist the Nurse Practitioner in fulfilling his/her role in the physical and psychological care of patients and be aware of the need to assist relatives and carers. To report as soon as possible, to the senior nurse, any problems that may arise.

Comply with the quality indicator requirements for type 3 A&E/UTC/MIU departments in England.

Complete and monitor patient clinical observations: ensuring own documentation is completed to the MIU agreed standard.

Clinical tasks will include assisting patients, their relatives and carers, performing obs, recording ECGs, aspects of wound care management, urinalysis, blood glucose testing, applying POP and splints, health promotion

Monitoring stock levels- both clinical and other stores utilised within the clinical area

Maximising use of resources, time, and equipment. Ensuring defects are reported and monitoring repairs are carried out.

Maintaining safety of patients, relatives. carers and staff. Reporting incidences, safeguarding issues and completing Datix when required

In the absence of the Receptionist undertake administrative tasks

Individual MIU key tasks as negotiated by the Manager.

To be aware of and abide by UHP & Health Authority approved policies, i.e. child protection, infection control, standards and quality initiatives.

The post holder is required to take reasonable care for his/her own health & safety and that of other persons who may be affected by his/her acts or omissions.

Please see Full Job Description attached

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Qualifications

Essential

  • One of the following
  • Level 3 (SCQF - 6): - City and Guilds 3
  • NVQ 3
  • BTEC National Diploma
  • Demonstrable experience equivalent to the above qualifications
  • Level 2 Functional skills in English and Math's, or equivalent
  • Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker)
  • Equivalent demonstrable experience

Aptitude and Abilities

Essential

  • Effective and appropriate communication skills both written and verbal
  • Able to complete appropriate documentation accurately
  • Demonstrate an awareness of healthcare work and policies and procedures
  • Committed to providing high quality patient care

Desirable

  • Assertive but also able to defuse potentially violent situations
  • Able to liaise with other healthcare professionals

Knowledge & Experience

Essential

  • Demonstrable experience of providing care in a healthcare or social setting
  • Be able to work as a member of a team
  • Demonstrable experience of time management and prioritising work
  • Proven understanding and committed to a caring approach to patients & relatives

Desirable

  • Proven understanding of Adult and Child protection issues
  • Proven understanding of Domestic Abuse
  • Demonstrable experience in MIU/A&E
  • Proven skills in basic Triage / First Contact

How to apply

Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.

Provenance

Source

NHS Jobs

First seen

3 September 2026

Last checked

4 September 2026

Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.

About the employer

UHP
University Hospitals Plymouth NHS Trust

NHS organisation

This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.

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