Care Navigator

Will include

Greeting

patients and visitors and providing a friendly and professional reception

service

Answering

telephone and face-to-face enquiries

Supporting

patients to access care through the practices appointment and Total Triage

systems

Care

navigating and signposting patients to the most appropriate clinician, service

or support

Booking

and managing appointments

Registering

new patients and ensuring information is accurately recorded

Receiving

and accurately recording messages for clinical and administrative teams

Processing

incoming correspondence and clinical documents

Scanning,

filing and maintaining accurate electronic patient records

Processing

referrals and supporting waiting-list administration

Supporting

repeat prescription and medication administration processes where appropriate

Assisting

with patient recalls and follow-up

Liaising

with hospitals, community services and other healthcare providers

Managing

clinical and administrative tasks and email enquiries

Chaperoning

clinicians when required

Receiving

and handling patient specimens in accordance with practice procedures

Maintaining

patient confidentiality at all times

Providing

cover across our three sites where required

Undertaking

relevant training and keeping mandatory training up to date

The

role is varied, and additional administrative duties may be undertaken as

required to support the wider practice team.

Will include

Greeting

patients and visitors and providing a friendly and professional reception

service

Answering

telephone and face-to-face enquiries

Supporting

patients to access care through the practices appointment and Total Triage

systems

Care

navigating and signposting patients to the most appropriate clinician, service

or support

Booking

and managing appointments

Registering

new patients and ensuring information is accurately recorded

Receiving

and accurately recording messages for clinical and administrative teams

Processing

incoming correspondence and clinical documents

Scanning,

filing and maintaining accurate electronic patient records

Processing

referrals and supporting waiting-list administration

Supporting

repeat prescription and medication administration processes where appropriate

Assisting

with patient recalls and follow-up

Liaising

with hospitals, community services and other healthcare providers

Managing

clinical and administrative tasks and email enquiries

Chaperoning

clinicians when required

Receiving

and handling patient specimens in accordance with practice procedures

Maintaining

patient confidentiality at all times

Providing

cover across our three sites where required

Undertaking

relevant training and keeping mandatory training up to date

The

role is varied, and additional administrative duties may be undertaken as

required to support the wider practice team.

Jorvik

Gillygate Practice is a large, forward-thinking and well-established GP

practice caring for a diverse patient population across three sites in York.

Our

main practice is situated within Yorks historic city walls, with additional

surgeries at South Bank and East Parade.

We

have a large multidisciplinary team including GPs, nurses, advanced

practitioners, pharmacists, First Contact Physiotherapists, mental health

practitioners, social prescribers, care coordinators and an experienced

administrative team.

We

believe that the quality of care we provide is directly linked to the quality

of the people who work with us. We aim to provide an open, friendly and

supportive working environment where staff feel valued, able to contribute

ideas and supported to develop.

NHS

Pension Scheme

Supportive

and experienced colleagues

Full

training for the role

Opportunities

for further development and career progression

A

varied role within a large multidisciplinary team

Cycle

to Work / Bike2Work scheme

A

friendly and supportive working environment

The

opportunity to make a real difference to patients experience of accessing

healthcare

Please

send your CV together with a brief covering statement outlining your

experience, preferred working pattern and availability to:

hnyicb-voy.jgp-hr@nhs.net

Experience