Senior GP Administrator

• Provide day-to-day supervision and support to the administration team.
• Oversee patient registration and registration workflow processes.
• Manage document scanning, coding, and workflow allocation through EMIS and Docman.
• Coordinate and monitor recall programmes including:- QOF recalls
• Cytology recalls
• Immunisation recalls
• NHS Health Check recalls
• Learning Disability recalls
• Diabetes recalls
• Support the management of appointment scheduling and patient communications.
• Process referrals, prescriptions, and clinical administration tasks.
• Maintain accurate and up-to-date patient records in accordance with information governance requirements.
• Liaise with external organisations regarding the archiving and retrieval of patient medical records.
• Monitor administrative performance and identify opportunities to improve efficiency and patient experience.
• Support practice managers and partners in achieving operational and service delivery objectives.
• Assist with staff training, induction, and development of administrative procedures.
• Promote a culture of quality improvement, teamwork, and patient-centred care.

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Desirable

• Experience supervising or mentoring administrative staff within a healthcare setting.
• Experience using EMIS Web and Docman, Surgery Connect
• Knowledge of QOF and patient recall systems.

Desirable

• Qualification in Medical Administration or Healthcare Administration.
• EMIS Web and/or Docman training.
• Customer Service qualification.
• Leadership or Team Leader qualification.