Senior Clinical Support Worker

This role outlines key responsibilities for healthcare staff in delivering safe, compassionate, and effective patient care within the Trust. Staff are expected to participate in annual appraisals, complete mandatory training (including the Care Certificate within 12 weeks), and engage in ongoing professional development. They must communicate effectively with patients, visitors, and the clinical team, reporting any changes in patient condition promptly to a Registered Nurse.

Duties include providing personal care, assisting with clinical procedures, maintaining patient dignity, and supporting those with complex needs, including end-of-life care. Staff are required to use equipment safely, prepare clinical areas, manage stock, and maintain accurate documentation. They may also contribute to audits and training of new staff.

Working under supervision, they must demonstrate professionalism, empathy, and adherence to Trust policies, including dress standards, while ensuring a calm, respectful, and patient-focused environment at all times.

As a Band 3 Senior Clinical Support Worker you may be required to carry out and perform a range of clinical based skills in conjunction with the above key areas/tasks. These Skills have been pre-mapped and approved by UHNM for this role and will be supported by completion of a robust UHNM competency package that will be accompanied by education packages delivered by both the Care Coach Team and other UHNM educators across the trust who specialise in the training of these specific skills. These skills include:

Taking Clinical Observations and Recording on Vitals/Paper

Venepuncture

Glucose Monitoring

Pregnancy Testing

Urine Analysis (Strip)

Taking Fecal Samples

Carry out 12 lead ECG

Observing patients for signs of agitation or distress (Clinical holding/Restraint)

Wound Observation

Simple Wound Dressing

Removal of Peripheral Cannula

Take Swabs (e.g. MRSA)

Support and Assist New Staff- Buddy System/Care Certificate Supervisor (Training available via ESR)

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Qualifications

Expreience