Senior Clinical Services Manager
Alliance for Better Care CIC
Horley, RH1 1EB
Salary
£52,327 to £62,536
Contract
Fixed-Term
Hours
Not specified
Closing date
3 September 2026
3 days left
Job description
The Senior Clinical Services Manager is a key member of the Clinical Services (CS) team. This role is designed for an experienced leader (at least two...
This is a high-impact role responsible for driving excellence, innovation, and operational
performance across all clinical services. The Senior Clinical Services Manager acts as the
principal deputy to the Head of Clinical Services, providing strategic oversight, expert
operational leadership, and robust governance to ensure safe, effective, and high-quality care
delivery. They will support team development of CS managers and coordinators whilst
maintaining strong links with other departments including Finance, Quality, Digital and the PCN
team. This is a highly collaborative role requiring strong leadership, proactivity and excellent
communication skills.
This role requires exceptional leadership capability, advanced operational judgement, and the
ability to influence at executive and system level. The Senior Clinical Services Manager will
deputise for the Head of Clinical Services and ensure clinical services are resilient, data-driven,
patient-centred, and aligned with organisational priorities.
Strategic Planning and Service Development
- Contribute to the development and delivery of service strategies and the Clinical
Services Business Plan
- Identify opportunities for service redesign, innovation and efficiency
- Identify, scope and develop opportunities for new clinical services
- Work with the Digital and Quality Teams to ensure there is clear and high-quality data
(quantitative and qualitative) to show how services are progressing towards and agreed
vision
- Taking a clear learning approach to the services you deliver and, with the Heads of
Clinical Services and Quality, ensure that all opportunities to learn how services can be
improved are responded to rapidly and comprehensively
- Work closely with practices to ensure that they can make the best use of our services
for their patients
- Working with system partners to integrate our services and provide seamless care for
patients, particularly where services are located with other providers
- Champion quality improvement across all clinical services as required, working closely
with the Head of Quality and the Quality Team.
Financial Management
- Take financial responsibility and accountability for services under management
including preparing costings, identifying opportunities to streamline and make cost
efficiencies and regularly review expenditure and resources
- Manage budgets for services under management ensuring services remain profitable
and in line with budgets, escalating concerns to the Head of Clinical Services promptly
and in a timely fashion
Workforce Development and Line Management
- Line Manage other Clinical Services roles including Clinical Service Managers, Clinical
Services Coordinators, and Clinical Services Administrators with support from the Head
of Clinical Services, the People Team and the Learning and Development Lead
- Identify training needs, set objectives, conduct appraisals and 1:1 meetings
- Lead recruitment, onboarding and induction processes for new Clinical Services roles
as required
- Apply ABCs policies and procedures for managing performance, conduct sickness
reviews, investigations and disciplinaries as required
- Foster a supportive, inclusive and collaborative team environment
Alliance for Better Care (ABC) is a GP Federation uniting 77 NHS GP member
practices across 98 sites within 24 Primary Care Networks in Sussex and Surrey. We
support our Primary Care colleagues - and their patients - to transform how healthcare
is delivered in their communities.
We work closely with GP Practices, PCNs, Hospitals, Community Organisations, and
the Third Sector. These vital partnerships enable us to deliver a truly integrated
approach that offers the support and expertise needed to effectively serve our
populations.
Our Values
- We innovate; if we can do something better, we should.
- We are honest; even when it is difficult.
- We care; and put the patient first.
- We are inclusive; we listen and we act.
- We deliver; and were known to like a challenge!
- Generous annual leave allowance
- Access to NHS pension
- Bespoke training programme
- Cycle to Work Scheme
- Employee Assistance Programme
- Enhanced maternity pay
- NHS discounts
- Leadership Development Programme
- Salary sacrifice schemes technology and electric vehicle
- Opportunities for secondments
Services that ABC Provide
- Additional Primary Care
- Anti-Viral COVID Medication (nMABs)
- Anticipatory Care
- COVID Response
- Enhanced Access
- Health Checks
- Inclusion Health
- MMR Service
- Outbreak Response Service
- Refugee and Asylum Seeker Support
- Remote Services
- Spirometry and Reversibility Service
- Sussex Smoking Cessation
- Urgent Care at Scale Service
- Urgent Primary Care Support
- Vaccination Programme
Skills and Abilities
Essential
- Ability to influence at executive and senior level
- Takes accountability for outcomes
- Ability to navigate ambiguity with confidence and to make reasoned
- decisions with limited information
- Ability to make decisions aligned with ABCs values
- Strong understanding of contractual and policy requirements
- Excellent communication skills both verbal and written
- Strong leadership and collaborative working qualities
- Ability to work flexibly and with agility, use initiative, prioritise workload and delegate effectively
- Strong financial acumen and business management skills
- Ability to establish and maintain excellent working relationships across diverse teams
- Ability to support and develop staff, including management of clinical and non-clinical roles
Desirable
- Active listener with the ability to encourage open dialogue
Behaviours and Values
Essential
- Proactive self-starter with the ability to set and deliver own objectives
- Inclusive and collaborative approach to leadership
- Strong interpersonal and relationship building skills across diverse
- stakeholders
- Positive and flexible approach to work
Desirable
- Commitment to continuous professional development
- Commitment to ongoing leadership development
Qualifications
Essential
- Degree level education, or equivalent experience
Desirable
- Leadership or management training or qualification
Experience
Essential
- Minimum 2 years experience in a Senior Clinical Services role
- Minimum 3 years working in the NHS and primary care
- Experience of delivering strategic services with primary care
- Experience of working with a range of professionals including senior clinicians
- Experience of managing staff and leading teams
- Proven leadership in clinical services delivery and development
- Experience in ensuring processes, systems and teams run smoothly
- Understanding of commissioning, contracting and funding flows
Desirable
- Experience with quality improvement methodologies
- Implementation of new pathways, models of care and service redesign
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
27 August 2026
Last checked
31 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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