Senior Care Navigator

The purpose of the role is to ensure our team of care navigators provide a friendly, efficient and first-class service for our patients and our local clinical team.

Alongside the Site Co-ordinator the postholder will act as the point of contact for all clinicians and other surgery colleagues with any issues.

This job

description is subject to a flexibility clause and may change according to

business requirements.

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General

Care Navigator duties ensuring an excellent patient service

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Organising

the day-to-day Care Navigator rota and duties alongside the Site Co-ordinator

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Supporting

with training new starters and putting together training plans

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Supporting

the Site Co-ordinator in planning and holding Care Navigator target meetings, and

ensuring folders reflect this

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Supporting

the team with difficult calls

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Oversee

the smooth running of the reception area so that it is welcoming, friendly and

clean and ensuring up to date information displayed around the practice

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Support

Site Co-ordinator with inductions for new staff,locums,trainees,registrars etc

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Weekly

room planning

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Weekly

monitoring and reporting of calls for team members alongside Site Co-ordinator

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Order

stationary, toners and hygiene products for clinical rooms

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Pick

up on the day maintenance issues alongside Site Co-ordinator

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Weekly

testing of fire alarm's alongside Care Navigation team

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Monitoring

all stationery levels including printer toners, drums and placing orders.

according to organisations preferred supplier.

Benefits of the job

Experience