Senior Admin Assistant
Birmingham Women's and Children's NHS Foundation Trust
Birmingham, B15 2TGView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
22 October 2026
3 days leftJob description
To undertake and co-ordinate administrative / clerical duties according to Fertility Centre procedures, acting as first point of contact for relevant ...
Manage referrals into the Fertility Centre, using our electronic systems (EPIC and IDEAS)
Process funding status from application through to communicating this to our patients - using relevant ICB criteria and appropriate IT systems.
Communicating with patients via a number of systems; email, IDEAS, Doctor Doctor, Telephone.
Scheduling appointments including canceling and rescheduling as and when required.
Payments - Raising invoices using our IDEAS (training will be provided)
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Qualifications
Essential: - Good standard of general education
Knowledge
Essential
- Clerical experience in a busy Clinical environment
- In-depth experience of communication with the general public / patients
- Able to demonstrate sensitive and empathetic approach to patients
- Willing and able to undertake additional training as required
Desirable
- Previous experience of working with Fertility patients
- Knowledge of The Human Fertilisation and Embryology Authority and the associated clerical / administrative requirements
- Experience of using an electronic patient record / Patient Administration system
- Experience of an electronic patient consent package
ANALYTICAL AND JUDGEMENT SKILLS
Essential
- Basic literacy and numeracy skills
- Ability to analyse working environment, to resolve or escalate as appropriate.
- Ability to assess behaviors of service users and escalate to supervisory staff as needed.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
8 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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