Security Receptionist

As a Security Receptionist, you will play an important role in maintaining a safe, secure and welcoming environment within West London Forensic Services. Working as part of the Reception Team, you will support the delivery of an efficient reception service while ensuring security procedures are followed at all times.

Key responsibilities include operating secure access systems, electronic doors and vehicle airlocks, monitoring CCTV, managing security keys, maintaining accurate records and processing visitor bookings. You will receive and screen visitors in line with Trust procedures and record service users leaving and returning from authorised leave.

You will provide a professional front-of-house service, responding to telephone and face-to-face enquiries from staff, patients and visitors. Administrative duties include maintaining control room logs, completing documentation and recording incidents accurately.

You will work closely with the Reception Services Manager and Deputy Reception Services Manager to ensure the smooth running of reception services. The role also requires responding appropriately to emergency situations, security incidents and system failures in accordance with Trust policies and procedures.

The successful candidate will demonstrate excellent communication skills, sound judgement, attention to detail and the ability to remain calm and professional in a busy environment.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Qualifications

Essential: - Educated to GCSE level or higher (grade C or above).

Desirable: - NVQ qualification

Experience

Knowledge/Skills

Desirable: - A working knowledge of security related issues within a secure environment.

OTHER REQUIREMENTS