Secretarial Assistant - Peterborough

To assist in the provision of an efficient, responsive and flexible service to support the secretarial team, consultants and their medical team, to assist in the smooth running, participation and efficient organisation of the daily routine duties in the ENT department.

To provide a high volume of accurate and comprehensive typing of clinical letters, paying attention to detail at all times.

To ensure the provision of the patient pathways, which is receptive to the needs of the patient and responsive to Trust requirements and national and local targets.

To be responsible for office duties, including dealing with the post, scanning and filing patient documentation as necessary.

To ensure excellent customer service by dealing with incoming telephone queries appropriately and in a timely manner, upholding confidentiality at all times.

Provide assistance to the other members of the team and assist with their workloads as necessary.

Please refer to the job description and person specification for more information regarding the job role.

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.

Education and Qualifications

Essential: - Educated to GCSE level standard English Language at Grade A - C (or equivalent)

Desirable: - NVQ 2 in Business and Administration

Experience

Key skills

Knowledge

Essential: - Knowledge and understanding of Confidentiality and the Data Protection ACT

Desirable: - Understanding and working practice of NHS performance targets including 18 week referral to treatment times