Referrals Administrator

To process patient referrals through to outside agencies

To process incoming Patient Triages in a prompt manner

To process patient complaints in line with the practice complaints policy

To process safeguarding correspondence as per the practice policy

To update social media platforms and the practice website as instructed by the assistant admin manager

To promptly action tasks in relevant task boxes and those assigned personally

To be aware of GDPR requirements and ensure these are adhered to

Manage own time, workload, and resources

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Apply appropriate coding to the clinical record

To promptly action tasks in relevant task boxes and those assigned personally

Photocopy documentation as required

Processing incoming and outgoing mail

Carry out system searches as requested

Support all clinical staff with general administrative tasks as requested

Maintain a clean, tidy, effective working area at all times

To be aware of GDPR requirements and ensure these are adhered to

Apply Practice policies, standards and guidance

To process patient referrals through to outside agencies

To process incoming Patient Triages in a prompt manner

To process patient complaints in line with the practice complaints policy

To process safeguarding correspondence as per the practice policy

To update social media platforms and the practice website as instructed by the assistant admin manager

To promptly action tasks in relevant task boxes and those assigned personally

To be aware of GDPR requirements and ensure these are adhered to

Manage own time, workload, and resources

We are a GP Primary Care Network based within the Plymouth area, providing care to over 30,000 patients across 6 locations within Plymouth. We aspire to delivering excellence in health care and feel the best model to achieve this is one where we have a unified service working across multiple locations including Plympton, Laira, Efford, Crownhill and the city centre. This gives our patients choice: choice over where they visit and who they see. This is particularly useful for patients that need a little extra expertise many of our clinicians have a specific area of interest and sometimes it is worth travelling to see them for their extra skills in a specific area.

We have approximately 140 employees and employ a wide variety of different roles including Salaried GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists, Patient Advisors, Administrators and many more!

Experience