Referral and Pathway Administrator
Morecambe Bay Primary Care Collaborative
Barrow in Furness, LA14 2HG
Salary
£14.00
Contract
Fixed-Term
Hours
Not specified
Closing date
13 September 2026
13 days left
Job description
Lancashire and South Cumbria Integrated Care Board (ICB) has been selected to take part in one of four national Fit Note Reform Pilots commissioned by...
Clinical Administration
& Patient Triage
Assist in reviewing and process patient
questionnaires, forms, and assessments in accordance with agreed protocols and
pathways.
Identify and escalate responses requiring urgent
clinical review to the appropriate healthcare professional.
Support the management of digital patient pathways,
including online consultations, questionnaires, and caseload management
Liaise with clinicians and administrative teams to
ensure timely follow-ups
Referral receipt,
logging and verification
Receive referrals from participating practices through
the agreed referral routes and acknowledge them within the agreed service
standard.
Verify referral details
Identify incomplete, duplicate, or incorrectly routed
referrals and resolve them.
Maintain the referral inbox ensuring nothing sits
unactioned beyond the agreed turnaround.
Receive telephone calls from patients and practices
Eligibility checking
Check each referral against the documented pilot
eligibility criteria, including practice registration, age, employment status
and any exclusion criteria in force.
Record the eligibility decision and the reason for it
against every referral, including those found ineligible, so that the
evaluation can account for the whole referred population.
Post: Referral
and Pathway Administrator
Service: MBPCC
Enable Service
Responsible to: Service
Lead
Hours: 37.5 per week
Salary: £14.00 per hour (£18.20 per hour enhanced rate for Saturday
Working)
Contract Type Fixed term 12 months
Base: Hybrid and flexible with home working occasional
Barrow and
Mid Furness PCN sites
2. SERVICE
CONTEXT
The pilot operates across Barrow and Mid Furness
Primary Care Networks and is delivered by Morecambe Bay Primary Care
Collaborative on behalf of participating practices.
The team is multidisciplinary, combining clinical
assessment with non-clinical work
Participation is voluntary. Patients consent to take
part, and separately consent to any information being shared with their
employer.
All information flows operate under an agreed Data
Sharing Agreement. The post holder handles highly sensitive personal, health
and employment information throughout.
The pilot is time limited and processes will change
during the year as the service tests and refines its model.
3. KEY WORKING RELATIONSHIPS
Internal: Service Lead day to day management,
absence and sickness, appraisals
Internal: Clinical Lead, clinical assessment team,
wider MBPCC colleagues.
External: patients and their families; referring GPs,
practice managers and practice administrative teams; employers, line managers
and HR contacts; wider support services to which patients are signposted.
4. SCOPE AND BOUNDARY OF THE ROLE
The post holder does not
assess, advise on or interpret any patients health.
5. MAIN DUTIES AND RESPONSIBILITIES
Clinical Administration
& Patient Triage
Assist in reviewing and process patient
questionnaires, forms, and assessments in accordance with agreed protocols and
pathways.
Identify and escalate responses requiring urgent
clinical review to the appropriate healthcare professional.
Support the management of digital patient pathways,
including online consultations, questionnaires, and caseload management
Liaise with clinicians and administrative teams to
ensure timely follow-ups
Referral receipt,
logging and verification
Receive referrals from participating practices through
the agreed referral routes and acknowledge them within the agreed service
standard.
Verify referral details
Identify incomplete, duplicate, or incorrectly routed
referrals and resolve them.
Maintain the referral inbox ensuring nothing sits
unactioned beyond the agreed turnaround.
Morecambe Bay Primary Care Collaborative is the largest employer
of Primary Care colleagues in South Cumbria, we are a not-for-profit Community
Interest Company, and work to support, guide and underpin primary medical care
across Lancashire and South Cumbria.
We deeply value education and learning, hosting the Lancashire
and South Cumbria Training Hub. We have a great team on our board that guide
our organisation, and you will be supported to excel in your role.
Knowledge and skills
Essential
- Accurate data entry with strong attention to detail, and an understanding of why accuracy matters to patients and to the evaluation.
- Confident use of Microsoft 365, including Outlook, Word, Excel and Teams.
- Ability to apply written criteria consistently and to recognise when a case falls outside them.
- Clear, courteous and professional written and verbal communication.
- Ability to organise, prioritise and work methodically under pressure and interruption.
- Understanding of confidentiality, consent and information governance, and of the limits of what may be shared with an employer.
- Understanding of the boundary between administrative and clinical responsibility, and willingness to hold it.
- Basic understanding of safeguarding and the duty to escalate concerns.
Desirable
- Working knowledge of clinical coding and of SNOMED or similar code sets.
- Intermediate Excel skills, including filtering, sorting and basic formulae.
- Awareness of the national fit note reform policy context and the Workability Plan model.
- Understanding of the health inequalities and accessibility issues affecting the local population.
Experience
Essential
- Significant administrative experience in a busy office, healthcare or customer facing environment.
- Experience of managing a personal workload against deadlines and service standards with minimal supervision.
- Experience of direct contact with members of the public by telephone, including people who may be upset or frustrated.
- Experience of handling confidential or sensitive information.
- Experience of following documented procedures and knowing when to escalate.
Desirable
- Experience of working in general practice, primary care or another NHS setting.
- Experience of using EMIS Web, including coding, templates, searches and Florey or other questionnaire tools.
- Experience of referral management, booking systems or waiting list administration.
- Experience of contacting patients about appointments or non-attendance.
- Experience of producing or checking routine reports or management information.
Qualifications
Essential
- Good standard of general education, including GCSE English and Maths at grade 4/C or above, or equivalent demonstrable literacy and numeracy.
- NVQ Level 3 in Business Administration or Customer Service, or equivalent qualification or demonstrable equivalent experience.
- Willingness to undertake pilot specific training, including safeguarding, escalation and EMIS.
Desirable
- NVQ Level 4, ECDL or equivalent IT qualification.
- Training in customer service, complaint handling or difficult conversations.
- Information governance or data quality training.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
29 August 2026
Last checked
31 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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