Receptionist/Patient Care Advisor
The Maltings Surgery
St Albans, AL1 3JB
Salary
£25,350
Contract
Permanent
Hours
Not specified
Closing date
6 September 2026
5 days left
Job description
We are seeking another trusted individual to join our award-winning team, who has the qualities and attributes needed to work alongside our and dedica...
As a Patient Care Advisor -PCA- you will provide reception and administrative support to the clinical team to ensure patients are signposted to the appropriate practice services or external services. To carry out various administrative tasks which include; assisting the duty clinician, communicating with patients by telephone and at the reception desk, email communications, scanning and various administrative tasks. You will be fully supported by a friendly and innovative team, and develop new skills along the way.
Organise and manage administrative tasks such as scheduling appointments and filing medical documents
Communicate professionally and efficiently at all times, providing information or directing enquiries to appropriate personnel.
Utilise computer skills to update electronic health records using programmes like Microsoft Office, Emis where applicable
Support the clinical team with administrative triage tasks
Candidate attributes and requirements
- have a positive nature and proactive approach
- experience of working in a patient facing service
- office administration experience
- able to work in a fast paced environment
- excellent customer service, communication skills
- attention to detail and diligence
- high level of computer skills and experience of Microsoft systems.
- excellent time management and ability to work to deadlines
- be flexible and adaptable
- previous NHS or healthcare experience is preferred
- Previous office experience or administrative background essential, NHS experience is advantageous.
- Proficiency in computer skills including Microsoft Office Suite -Word, Outlook and experience of Excel
- Experience of GP Clinical Systems; Emis Web preferred - System1 acceptable, and other healthcare IT systems is an advantage
- Experience with data entry, clerical tasks, and managing electronic records is desirable
- Excellent organisational skills with the ability to prioritise tasks efficiently
- Strong phone etiquette and communication skills for professional interactions with patients and staff
- Typing speed and accuracy to facilitate efficient documentation processes
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail
- Compassionate attitude with a focus on patient care and confidentiality
We are a large, central St. Albans Training Practice, serving over 19,000 patients and supporting the training of new GP's and medical students. We pride ourselves of providing a high quality service to our patients, with a team of well trained clinical and non-clinical staff. The wellbeing of our team is very important to us.
This position is ideal for individuals with previous NHS or other healthcare patient facing and administrative experience, to join a supportive team and friendly environment. Candidates should be organised, reliable, and eager to contribute positively to patient outcomes.
Full Training and a minimum two week induction period will be provided.
We look forward to hearing from you.
Skills & Attributes
Essential
- Excellent communication skills -Written and Oral
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Attributes:
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self-motivated
- Flexibility
- Confidentiality
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
Desirable
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- CLAIT Qualification
Experience
Essential
- Experience of working with the general public
- Office administration
Desirable
- Experience of reception work
- Experience of working within General Practice
- Experience of working in Healthcare services and patients/clients
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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