Receptionist/Clinical Coder

As a receptionist, you will act as a focal point for the practice, communicating effectively between clinicians, staff and patients. You may also be required to undertake clinical coding work when required by the practices.

Successful candidates will need

to be able to demonstrate previous administrative and customer service

experience and have the skills to adapt to and prioritise the duties of a busy

reception desk, remaining calm and focused to ensure a high standard of care is

delivered to patients. The ideal candidate will be a team player with excellent

verbal and written communication skills. Computer skills are essential, and

experience with a clinical system would be advantageous, but training will be

given.

Process

appointment requests from patients by telephone and in person

patients manually or through the booking system

Deal with

visit requests

Registration

of new patients and temporary residents

Process

patients change of address either manually or through GP links

repeat prescription requests in accordance with practice guidelines

Accepting

and processing of specimens ready for collection

Understanding

of the Practices appointment system and individual slot types/times

Have a

clear understanding of telephone systems, daytime and out of hours

Computer

data entry processing and recording information in accordance with practice

procedures and GDPR

Taking

messages and passing on information

Complete

workflow tasks within agreed timescales. This may include any of the following

areas,

o

Processing

of recalls

o

and allocating Pathology results

o

Scanning

medical information to patient records

o

Allocating

workflow to doctors

o

Read

coding medical information

o

Processing

out of hours information received electronically

o

Updating

records when a patient is deceased and understanding of process

o

Processing

online prescription requests and dealing with no mads

o

hospital discharge letters

o

scanned workflow from the doctors

o

Deduction

of patients

o

Recalls

of chronic disease management

o

Processing

tasks in Systm One

o

insurance report/medical records requests

Management

of Medical Records.

records are kept neat and tidy and in good general repair.

any changes in patient details i.e. address telephone numbers etc are altered

on the patients medical record.

all patient contacts are documented in the patients computerised medical

record.

On

opening the premises check the Doctors rooms, waiting area and reception are

heated/ventilated, clean and tidy ready for the day.

To

assist in organising patient appointments, and the communication of information

to staff, patients and Health Care providers.

Ensure

the surgeries are well stocked with stationery and equipment needed by the

To

receive and exchange routine information between Clinicians, Health Care

providers, staff, patients and external agencies.

Launched in 2015, we are an ambitious and inclusive organisation focused on

enhancing the way in which primary care at scale is delivered within Barnsley. Our

vision is to deliver a robust publicly-funded health and

social care service which meets the needs of the local community. We believe that regardless of location or need, every

patient should receive the same high standard of care, at times when they need

it most. Receptionists are an integral part of our team and our ability to

meet these aims.

Benefits: 5 weeks annual leave

plus bank holidays, NHS Pension Scheme, Monthly in-house training

event, retail discounts

Qualifications

Essential: - Educated to GCSE level or equivalent.

Desirable: - GCSE Maths and English at 9-4 or A* - C.; - Customer Service Level 2 qualification or equivalent.

Experience

Practical, Intellectual, Analytical and Organisational skills:

Desirable: - Experience in practice coding/summarising.

Deposition/Personal

Desirable: - Full UK driving license.