Receptionist/Care Navigator

an effective and efficient reception service is provided to patients and

any other visitors to the Practice

your own judgment and communication skills ensure that patients with no

prior appointment but who need urgent consultation are dealt with.

and make telephone calls as required, answering the call promptly in a

polite and helpful manner, using agreed practice scripts as appropriate.

repeat prescription requests and ensure that they are ready for collection

by the patient within 72 hours

patients of relevant charges for private (non General Medical Services)

services, accept payment and issue receipts for same.

requested by clinical staff

that all new patients are registered onto the computer system promptly and

accurately

any other additional duties appropriate to the post as requested by the

Partners or the Practice Manager.

Receive,

assist and direct patients in accessing the appropriate service or healthcare

professional in a courteous, efficient and effective way.

Provide general

assistance to the Practice team and project a positive and friendly image to

patients and other visitors, either in person or via the telephone

an effective and efficient reception service is provided to patients and

any other visitors to the Practice

with all general enquiries, explain procedures and make new and follow-up

appointments according to protocol.

your own judgment and communication skills ensure that patients with no

prior appointment but who need urgent consultation are dealt with in a

logical and non-disruptive manner.

Practice arrangements and formal requirements to new patients and those

seeking temporary cover and ensure procedures are completed.

and make telephone calls as required, answering the call promptly in a

polite and helpful manner, using agreed practice scripts as appropriate. Divert calls and take messages, ensuring

accuracy of detail and prompt appropriate delivery.

patient-related tasks are completed in a timely and efficient manner, e.g.

pathlinks admin

procedures for the recording and handling of home visits (house calls), ensuring

careful recording of all relevant details.

repeat prescription requests and ensure that they are ready for collection

by the patient within 72 hours, either on the computer or manually.

directed, prepare prescriptions for dosette boxes, liaise with pharmacies

as appropriate

lists and notes for all surgeries and clinics held, ensuring completion of

all associated paperwork.

patients of relevant charges for private (non General Medical Services)

services, accept payment and issue receipts for same.

patient information on to the computer as required, and obtain missing

data as required

that essential patient data is correct and up-to-date, e.g. contact

details

according to given timescales, completing appropriate documentation and

following agreed procedures. To action requests for ambulance bookings are

made accurately

requested by clinical staff

strict alphabetical order is adhered to

the reception desk and waiting areas are kept clean and tidy

o

Open up premises at the start of the day when

first to arrive and make all necessary preparations to receive patients,

following required procedures

o

To check lights, video screen are on and amend

the touch screen information as required

o

When last to leave at the end of the day,

ensure that closing procedures are followed and communicate with any staff left

on site.

o

To receive, sign for and log deliveries to the

practice, following any policies for receipt of specific goods, e.g. informing

clinical staff about the delivery of vaccines so that cold chain is maintained

that all new patients are registered onto the computer system promptly and

accurately

any other additional duties appropriate to the post as requested by the

Partners or the Practice Manager.

You will be joining our large Medical Practice team consisting of 9 GPs, 5 paramedics, Nursing team of 11, Admin team of 12 and Reception team of 12 serving a population of approximately 15,000 patients.

We are a friendly and forward-thinking PMS practice with patient care at the heart of what we do.

We offer -

Competitive salary

Membership to NHS Pension Scheme

Excellent personal and professional support with training as appropriate.

Qualifications

Essential: - GCSE Grade A to C in English and Maths

Desirable: - Experience within a Medical Practice/Setting

Experience

Essential: - Experience of working within a Medical Setting is desirable, however full training will be provided

Desirable: - Experience of working within a Medical Setting is desirable, however full training will be provided