Receptionist/Care Navigator
Parklands Surgery
Chichester, PO19 3DT
Salary
£12.81
Contract
Permanent
Hours
Not specified
Closing date
30 September 2026
30 days left
Job description
Parklands Surgery is a busy GP practice located in the centre of Chichester We are looking to recruit an additional member of staff to add to our curr...
Main Duties and Responsibilities
- Provide a warm, caring and professional welcome to patients attending the surgery
- Answering patient queries.
- Process patient requests and assist them in booking the most appropriate appointment.
- Use clinical database (SystmOne).
- Assist with the effective recording of data onto the clinical system.
- Record all patient contacts onto the computerised records in line with Practice protocols.
- Processing requests for repeat medication.
- Provide a high standard of customer service.
The ideal candidate will need to possess extensive customer service experience, excellent verbal and written communication skills, be fully computer literate and be able to work under pressure, in a fast paced environment whilst providing the best possible care for our patients.
Main Duties and Responsibilities
- Provide a warm, caring and professional welcome to patients attending the surgery
- Answering patient queries.
- Process patient requests and assist them in booking the most appropriate appointment.
- Use clinical database (SystmOne).
- Assist with the effective recording of data onto the clinical system.
- Record all patient contacts onto the computerised records in line with Practice protocols.
- Processing requests for repeat medication.
- Provide a high standard of customer service.
- O-Level / GCSE or equivalent English Grade C or above Desirable
- O-Level / GCSE or equivalent Mathematics Grade C or above Desirable.
Essential Experience
- Customer or Patient facing role
- Microsoft Office in particular MS Word, Excell and Outlook. A computer literacy test will apply.
Desirable Experience
- Working in a busy reception (ideally in a GP or other NHS setting)
- Administration
- Emis Web or Systm1 clinical system
- Working in an NHS environment
- Medical terminology
- Working with customer management systems (Looking up records and finding out information from computer systems).
Personal Attributes
- Able to communicate clearly with a wide range of people
- Professional and responsible attitude, reliable and punctual
- Able to work independently / self-motivated
- Able to use judgement and plan and prioritise tasks and workflows
- Able to take initiative and be resourceful when responding to enquiries
- Team-worker - flexible approach and able to adapt to changes
- Willing to develop and train according to the needs of the role
- Resilient, calm manner in busy environments
- Able to respect confidentiality and discretion.
Please note
Successful candidates will be required to be checked by the Disclosure and Barring Service
Free onsite parking is available and we offer a competitive pension. You can also join the blue light card discount scheme. Local discounted gym membership scheme.
Job Types: Part-time, Permanent
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Gym membership
- On-site parking
- Sick pay
Work Location: In person
Qualifications
Essential
- Qualifications
- O-Level / GCSE or equivalent English Grade C or above Desirable
- O-Level / GCSE or equivalent Mathematics Grade C or above Desirable.
- Essential Experience
- Customer or Patient facing role
- Microsoft Office in particular MS Word, Excell and Outlook. A computer literacy test will apply.
Desirable
- Desirable Experience
- Working in a busy reception (ideally in a GP or other NHS setting)
- Administration
- Emis Web or Systm1 clinical system
- Working in an NHS environment
- Medical terminology
- Working with customer management systems (Looking up records and finding out information from computer systems).
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
29 August 2026
Last checked
31 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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