Receptionist/Administrator
Tickhill and Colliery Medical Practice
Doncaster, DN11 9NA · Doncaster, DN11 8JT
Salary
£12.71
Contract
Fixed-Term
Hours
Not specified
Closing date
11 September 2026
10 days left
Job description
We are a very busy two site GP surgery. We are looking to recruit a Receptionist/ Administrator for 29 hours per week on a 12 month, fixed-term contra...
The successful applicant will need to have an outgoing and enthusiastic personality, confident to work on the reception front desk and to communicate over the telephone. flexibility is required to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure. Be interested in people and wanting to help and provide a professional service to our patients. The candidate should be able to work under pressure and be able to deal with stressful situation and to demonstrate conflict resolution. A background in a related reception/administrative role would be useful but is not essential, but a desire to learn is a must. Training will be provided to the successful candidate.
The purpose of the role is to
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
Duties and Responsibilities
The duties and responsibilities to be undertaken by members of the Practice Reception & Administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader/ Management team, dependent on current and evolving Practice workload and staffing levels:
- Monitoring the Practice appointments system
- Processing in person and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stocking consulting rooms as required
- Providing clerical assistance to Practice Staff as required from time to time, including data processing, filing, and photocopying
- Provision of refreshments for staff and visitors as required, keeping the kitchen area clean and tidy
- Keeping the reception area, noticeboards, and leaflet dispensers tidy and up to date and free from obstructions and clutter
- Scanning of Practice Mail
- Preparation of lab requests for Phlebotomy
- Assisting in the recall processes
- Returning temporary resident/immediately necessary forms to HA after they have expired
- Processing and taking action on patient notes (PNs posted on clinical computer system)
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Processing and preparation of prescriptions for patients for signature and authorisation by GPs
- Dealing with queries relating to prescriptions
- General housekeeping
- Attending practice meetings
- Completing statutory and mandatory learning
We are a friendly, enthusiastic, well organised practice, committed to offering quality care whilst achieving high QOF targets. We are a 3 partner, long established training Practice committed to high standards of clinical care.
We use the SystmOne clinical system.
Qualifications
Essential
- GCSE grade 9 to 5 or equivalent in English and Maths
- Experience of working with the general public
- A good standard of Education Literacy and Numeracy Skills
Desirable
- Experience of reception/ administration work
- Experience of working within General Practice
- Qualifications in Customers Care and or Administration
Experience
Essential
- Excellent communication skills (Written and Oral)
- IT literate
- Clear polite telephone manner
- Time management skills
- Ability to work to deadlines
- Problem solving and interpersonal skills
Desirable
- Experience working in Primary or Secondary Care.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 August 2026
Last checked
25 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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