Receptionist/Administrator

• Answer telephone calls promptly, directing calls appropriately, taking accurate messages, and responding to enquiries in accordance with practice procedures.
• Triage patients appropriately, book appointments, process requests for home visits, and provide information and guidance as required.
• Keep patients informed of any delays or changes to appointments and deal with concerns in a calm and professional manner.
• Cancel and reschedule appointments as required, ensuring appointment systems are maintained accurately.
• Respond to requests for assistance from GPs, nurses, and other members of the clinical team.
• Register new patients, ensuring all registration forms are completed correctly and patient records are created and updated accurately.
• Check and update patient demographic information to ensure records remain current and accurate.
• Ensure an adequate supply of patient registration forms, appointment slips, and other reception documentation.
• Arrange ambulance transport and interpreter services for patients when required.
• Maintain a thorough understanding of the practice appointment and telephone systems.
• Work collaboratively with reception colleagues and the wider practice team to provide an efficient service.
• Handle patient complaints sensitively and in accordance with the practice complaints procedure, escalating concerns where appropriate.
• Ensure reception and waiting areas remain clean, tidy, and welcoming.
• Support the Prescriptions Team by advising patients of the practice's 72-hour turnaround time for repeat prescription requests.
• Follow all reception, administrative, and practice protocols and procedures.
• Ensure hospital and laboratory courier collection procedures are followed correctly.
• Inform patients of private and non-NHS service charges, process payments, and issue receipts where appropriate.
• Open and close the practice as required, ensuring the security of the premises and setting or disabling alarms in accordance with practice procedures.
• Maintain the highest standards of patient confidentiality and comply with all information governance, GDPR, and confidentiality requirements at all times.
• Undertake any other duties appropriate to the role as reasonably requested by the Practice Manager or Partners.

Essential

• Educated to GCSE level or equivalent.

Desirable

• GSCE Mathematics and English - C or above.

Essential

• Essential Criteria
• The successful candidate will be able to demonstrate:
• A polite, professional, and confident manner.
• A flexible, adaptable, and cooperative approach to work.
• Self-motivation with a positive and proactive attitude.
• The ability to think ahead, prioritise tasks, and use initiative.
• High standards of integrity, honesty, and confidentiality.
• Sensitivity, empathy, and compassion when dealing with patients, particularly in challenging or distressing situations.
• The ability to remain calm and work effectively under pressure in a busy environment.
• Excellent interpersonal and communication skills.
• Strong organisational, administrative, and IT skills.
• The ability to work both independently and as part of a multidisciplinary team.
• A commitment to delivering outstanding patient care.
• A willingness to learn, develop, and contribute positively to the practice.

Essential

• Experience of Receptionist/Administrative duties.
• Experience of working in a GP healthcare setting.
• Experience of using EMIS Web.
• ONLY CANDIDATES WITH THE ABOVE NEED APPLY