Receptionist\Administrator

general assistance to the practice team and project a positive and friendly

image to patients and other visitors, either in person or via the telephone

Have a high degree of empathy, diplomacy and

integrity and be able to demonstrate sensitivity and an awareness of patients

needs

Experience in a customer care facing

environment that you can evidence within your application

a variety of administrative duties to assist in the smooth running of the practice,

including the provision of secretarial and clerical support to clinical staff

and other members of the practice team

Be reliable, professional and adaptable to

excel in an ever-changing environment

Due to the NHS commitment to moving to full

electronic communications you must have excellent keyboard and computer skills,

with a working knowledge of basic MS office programs such as Word / Excel and

be comfortable communicating via email

The duties

and responsibilities to be undertaken by members of the practice administration

team may include any or all of the items in the following list. Duties may be varied from time to time under

the direction of the senior receptionist/practice manager, dependent on current

premises and maintaining security in accordance with practice protocols

appointments system

requests for appointments, visits and telephone consultations, and

ensuring callers are directed to the appropriate healthcare professional

(and outgoing) mail

information

and collation; processing and recording information in accordance with practice

procedures

responding to requests from patients, other team member and associated

healthcare agencies and providers

consulting rooms as required

staff as required from time to time, including data processing, filing,

photocopying and scanning

of stationery and other supplies

and visitors as required; loading and emptying the dishwasher and keeping

the kitchen area clean and tidy

notice-boards and leaflet dispensers tidy and free from obstructions and

clutter

Tamworth House Medical Centre is a primary care provider in

East Merton. We provide a high-quality medical care to a registered list of

over 9,100 patients through our dedicated team of 12 clinical and 12 administrative

staff.

We are passionate about staff health

and wellbeing and working together as a team. If you share our passion for the

NHS and want to join an enthusiastic, forward-thinking team committed to

patient and staff welfare we would be delighted to hear from you.

Qualifications

Essential: - Good standard of education or experience; - GCSE grade A to C in English and Maths

Experience

Essential: - Customer service experience